Deskside Analyst I

eHealth Saskatchewan; Saskatoon; On-site; Full time

Job summary

A public healthcare organization in Saskatchewan seeks a Deskside Analyst to support over 1500 computer users. Responsibilities include troubleshooting hardware and software issues, installing workstations and printers, and partaking in an after-hours support rotation. Ideal candidates will have a degree in Information Systems Technology and strong customer service skills. The position offers competitive pay from $35.267 to $42.938, and is located in Saskatoon.

Qualifications

• Experience supporting Windows-based PCs/laptops, iPads, and Android tablets.
• Familiarity with operating systems: Microsoft Windows, Apple OS, Android.
• Ability to troubleshoot and resolve hardware and software issues.

Responsibilities

• Provide ongoing support to over 1500 computer users.
• Install and maintain workstations and printing services.
• Participate in an after-hours standby rotation.

Skills

Customer Service Orientation

Problem Solving

Communication

Technical

Teamwork

Education

Post-secondary degree or diploma in Information Systems Technology

Tools

Microsoft Office Suite

ServiceNow

Jira Service Management

MS Configuration Manager (SCCM/SMS)

Job description

Overview

We may be biased, but eHealth Saskatchewan is the place to be right now! We are a Treasury Board Crown Corporation that focuses on digital technologies to enable, support, and enhance high quality health services across the entire province. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quick to change as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

About the role: This position reports to the Manager, Deskside Operations Urban North. eHealth Saskatchewan is seeking a customer focused, highly motivated, energetic team member for its Deskside Services team. The Deskside Analyst provides ongoing support to more than 1500+ computer users and solves a wide range of workstation, mobile device, and printing problems reported by users within eHealth Saskatchewan, the Ministry of Health and Regional Health Authorities.

Typical Daily Duties

The Deskside Analyst will be responsible for lifecycle equipment that will involve supplying, installing, and maintaining the workstation, print/imaging, and mobile services eHealth provides. You will also be responsible for troubleshooting issues for computer workstations, printers, installed software and smart devices and resolve these issues within given time constraints determined by service levels.

Our team members participate in an after-hours standby rotation to provide operations and support for service availability 24/7. The position requires the incumbent to be physically fit with the ability to lift and move computers and peripherals between 50 and 65 pounds. Stooping, bending, and crawling under desks may be required on occasion. Travel within the province is required for this position, you will need to show proof of having a class 5 driver’s license and a reliable vehicle in order to meet requirements for the role.

To qualify for this position, you will have experience in the following

• Supporting computer hardware: Windows based PCs/laptops, iPads, and/or Android tablets;
• Operating Systems: Microsoft Windows, Apple OS, Android and/or iOS;
• Desktop productivity applications: Microsoft Office Suite;
• Internet Browsers: Internet Explorer, Edge and Chrome;
• Networked and local printers, scanners and fax machines;
• MS Configuration Manager (SCCM/SMS);
• IT Ticketing software tools: ServiceNow, Jira Service Management, BMC Remedy or the like.

The following will be considered assets for the position

• ITIL Certification or ITSM framework and processes knowledge;
• Experience in the healthcare industry in Saskatchewan;

The knowledge and skills required for this position would be attained through the completion of a post-secondary degree or diploma in Information Systems Technology supplemented with 3 years of working within an integrated support environment or similar role.

Competencies

• Customer Service Orientation
  Ability to anticipate or determine customer needs by truly listening to them, understanding their business, and communicating with them regularly.
• Communication
  Ability to demonstrate the use and value of new technology, programs and services in a manner that creates understanding, captures interest and enhances user’s computer skills
• Problem Solving
  Ability to independently interpret, comprehend and apply technical instructions and concepts to successfully acquire, install, modify, configure and maintain hardware and software components and administer networks; ability to diagnose technical problems and provide a solution in a reasonable time frame
• Team/Independence
  Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships
• Organizational
  Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment
• Analytical
  Ability to identify, explore and evaluate options on data, processes and methodologies, information technology and potential systems design to make feasible recommendations
• Technical
  Ability to design new or adapt existing systems/applications taking into account design alternatives, business requirements, and cost, resource and time constraints
• Personal Attributes
  Logical and methodical, organized, reliable, honest, accountable and disciplined, adaptable/flexible, thorough, concise, and detail oriented, team player, diplomatic and tactful.

If you are looking for an opportunity to challenge yourself and showcase your abilities, then the Deskside Operations team wants to hear from you!

Role Details

• Level: SGEU Level – SIT08
• Positions available: One (1) Permanent Full Time & Two (2) SGEU Temporary Full Time, 9 month or more
• Anticipated Start Date: October, 2025
• Location: Saskatoon, Saskatchewan
• Employment Type: Permanent Full-time
• Location(s): SK-Stoon-Saskatoon
• Salary Range: $35.267-$42.938
• Salary Supplement: included in hourly salary range (in-scope)

We are committed to workplace diversity.

Number of Openings: 3

Anticipated Start Date: Oct 5, 2025, 11:59:00 PM