Dental Administrator - Bayside Family Dental

Bayside Family Dental; Owen Sound; On-site; CAD 45,000 - 55,000; Full time

Job summary

A dental clinic in Owen Sound seeks a full-time Patient Care Coordinator to facilitate communication between patients and the clinical team. This role involves welcoming patients, explaining treatment plans, coordinating appointments, and maintaining organized patient records. Candidates should have at least 2 years of dental or healthcare admin experience and a strong understanding of dental billing and insurance. Join our team to make a meaningful impact in patient care.

Qualifications

• At least 2 years of experience in a dental or healthcare administrative role.
• Strong knowledge of dental billing, insurance, and scheduling workflows.
• Professional, discreet, and committed to patient confidentiality.

Responsibilities

• Welcome patients and build trust from their first interaction.
• Explain proposed treatment plans clearly and compassionately.
• Provide accurate cost estimates and review insurance coverage.
• Coordinate and schedule appointments for efficient care.
• Act as a liaison between patients and the clinical team.

Skills

Empathetic communication

Knowledge of dental billing

Organizational skills

Attention to detail

Multitasking in fast-paced environment

Job description

At Bayside Family Dental, we believe exceptional patient care starts with connection, clarity, and trust. As a Patient Care Coordinator, you will be the vital link between our clinical team and our patients, ensuring every step of their journey feels seamless, supportive, and positive. We offer stability, ongoing training, and a collaborative environment where your experience is respected and your growth is supported.

This is a full-time position with the following schedule:

Thursday: 10:00 AM – 8:00 PM

Friday: 8:00 AM – 2:00 PM

What You’ll Do

• Welcome patients warmly and build trust from their first interaction
• Clearly and compassionately explain proposed treatment plans
• Provide accurate cost estimates and review insurance coverage and payment options
• Coordinate and schedule appointments to ensure timely, efficient care
• Act as a liaison between patients and the clinical team for seamless communication
• Maintain accurate, organized patient records and treatment plans
• Follow up with patients to answer questions and provide ongoing support
• Verify insurance, process claims, and stay current on policies and procedures

Who We’re Looking For

• A caring, empathetic communicator who enjoys helping others
• At least 2 years of experience in a dental or healthcare administrative role
• Strong knowledge of dental billing, insurance, and scheduling workflows
• Highly organized with strong attention to detail
• Comfortable working in a fast-paced, patient-focused environment
• Professional, discreet, and committed to patient confidentiality

Why This Role Matters

You’re more than an administrator — you’re a key part of the patient experience. Your guidance helps patients feel informed, confident, and supported during important healthcare decisions. At Bayside Family Dental, this role offers not just a job, but a meaningful career where your skills, compassion, and dedication make a real difference every day.

Ready to Join Our Team?

If you’re passionate about patient care and enjoy helping people navigate their healthcare journey, we’d love to hear from you. Apply today and become an essential part of the Bayside Family Dental team.

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We are an equal opportunity employer and are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.