Day Shift Supervisor

Tim Hortons; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A popular coffee shop chain in Hamilton is seeking a Store Supervisor to oversee team activities and ensure an exceptional guest experience. The ideal candidate has previous quick service restaurant experience, is flexible with scheduling, and is capable of lifting at least 25 pounds. This role involves supervising staff, managing customer interactions, and maintaining safety standards. Join a fun and dynamic team that values its members.

Benefits

Full health benefits

Flexible hours

Opportunities for growth

Qualifications

• Previous Quick Service Restaurant Experience.
• Live near location or drive.
• Flexible schedule.
• Able to lift 25 pounds or more.
• Previous Supervisor Experience.

Responsibilities

• Supervise Team Members to ensure all duties are completed.
• Provide ongoing direction to Team Members in an appropriate manner.
• Respond to guests in a friendly and timely manner.
• Monitor and report on safety and health conditions.
• Assist in maintaining optimal team coverage.

Skills

Customer service

Team leadership

Flexibility

Problem-solving

Job description

Our Tim Hortons Store Supervisor position is operational in nature and involves the supervision of Team Members activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

Ability to work full time hours with anytime availabilty. 4AM to 1130PM. Live close by or drive a vehicle is most convienent.

Operations Management

• Displays knowledge of and works in compliance with applicable legislation
• Complies with and enforces all Tim Hortons operating standards
• Ability to be flexible with location and hours required
• Ensures that all product and packaging is properly merchandised and stocked
• Completes shift cash procedures when necessary
• Completes inventory purchasing when necessary
• Maintains operation efficiency through use of positioning charts
• Supervises Team Members to ensure primary and secondary duties are completed
• Ensures all restaurant policies are followed during shift (i.e. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information on Portal
• Assists the Restaurant Manager in driving sales and transactions during shift
• Completes all required shift documentation (i.e. records waste, debit checks, production sheets)
• Escalates to Restaurant Manager any issues and / or problems
• Conducts regular store AM & PM manager walk-throughs
• Other duties as required

People Management

• Leads by example and demonstrates the importance of treating every Team Member and Guest with respect
• Reacts immediately to issues requiring attention during shift
• Provides ongoing, specific direction to Team Members in an appropriate tone and manner
• Encourages an exciting and enjoyable work environment while motivating Team Members to meet goals
• Trains, orientates and monitors new Team Members
• Reports to Restaurant Owner, General Manager, Human Resource Manager, Restaurant Manager and / or Assistant Manager on Team Member performance (positive or negative)
• Assists in ensuring optimal Team Member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

• Leads by example to demonstrate that the Guest is top priority and reinforces positive hospitality behaviors with Team Members
• Responds to Guests in a friendly manner while maintaining an appropriate sense of urgency
• Responds to special Guest requests in a friendly manner
• Responds to Guest Service complaints in a timely manner, resolving problems and turning potential negative situations into positive situations
• Assists in the running of company-wide incentive programs

Health and Safety

• Monitors for, responds to and reports to Restaurant Manager and / or Restaurant Owner about unsafe acts and conditions
• Works in compliance with the occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries / illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
• Does not operate any equipment, machines, device or things, or otherwise work in a manner that will endanger any Team Member, Guest or oneself
• Ensures health and safety policies are followed during shift including documentation and reporting of any work-related injuries or accidents

REQUIREMENTS

• Previous Quick Service Restaurant Experience
• Live Near Location or Drive
• Flexible schedule
• Able to life 25 pounds or more
• Previous Supervisor Experience

ABOUT THE COMPANY

Opportunity, flexibility, full health benefits offered and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.