Data Clerk

Lookout Housing and Health; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

An organization supporting communities in Surrey is hiring a Data Clerk - Callout Worker for full-time temporary work. Responsibilities include managing emergency coverage requests, maintaining attendance records, and effective communication with staff. Candidates should have a Grade 12 diploma, relevant office certification, and demonstrate the ability to work independently. This role involves collaborating with others in a diverse and inclusive environment. The position offers a salary range of $24.76 - $26.38 per hour.

Qualifications

• Grade 12 diploma is essential.
• Office Administration Certificate is required.
• Recent related experience of one (1) year is mandatory.

Responsibilities

• Receive requests for emergency relief coverage.
• Input casual availability updates into employee database.
• Perform record management for casual staff.

Skills

Independence

Effective communication

General office procedures

Typing

Organizational skills

Education

Grade 12 diploma

Office Administration Certificate

OFA 1 First Aid Certificate

Job description

Employment Status

Full time temporary until incumbent returns.

Location

Gateway Shelter, Surrey. 7 minute walk from Gateway Skytrain Station.

Shift Times

Monday through Friday. 15:00 – 23:00. 7.5 hour shifts.

Probationary Period

488 hours with mid and end point reviews.

Salary

$24.76 – 26.38 per hour, depending on seniority.

Job Summary

The Data Clerk – Callout worker reports to the Site Manager or designate and works in conjunction with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The Data Clerk‑Callout worker carries out a variety of duties such as word processing, correspondence – phone and electronic, schedule and report tracking, typing, facilitating callouts and call recording, maintaining records of casual employees and answering general inquiries related to programs and policies.

Job Duties

• Receives requests for emergency relief coverage, allocates and calls in relief staff to fill vacancies resulting from unfilled positions, in accordance with Lookout’s Casual Availability Policy and Procedure and the Collective Agreement.
• Inputs casual availability updates into employee database (Success Factors) and tracks any changes by running reports and notifying Site Manager or designate.
• Performs record management such as call records and attendance records as related to casual staff.
• Corresponds to staff directly during telephone callouts and conversations as well as corresponds electronically through email.
• Gathers and compiles information as required.
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
• Responsible for complying with and contributing to all aspects of health and safety program.

Qualifications & Competence

• Grade 12 diploma.
• Office Administration Certificate.
• OFA 1 First Aid Certificate.
• Recent related experience of one (1) year.
• OR an equivalent combination of education, training and experience.

• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector.

Skills And Abilities

• Ability to work independently and in cooperation with others.
• Ability to communicate effectively both verbally and in writing.
• Ability to perform the demands of the job.
• Knowledge of general office procedures.
• Ability to operate related equipment.
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to organize work.
• Ability to type 60 wpm.
• Ability to deal with others effectively.
• Ability to provide work direction.
• Ability to understand and maintain client/worker boundaries.

Application Closing Date

Applications will be accepted until February 10, 2026 at 5:00pm.

EEO Statement

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.