Damage Insurance Agent (Bilingual)

0000055739 RBC Insurance Agency Ltd.; Drummondville; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance provider in Canada is seeking a bilingual Licensed Insurance Advisor for Home & Auto to provide tailored insurance solutions. Ideal candidates will possess strong customer service skills, flexibility, and a willingness to obtain required certifications. This role offers a comprehensive rewards package and opportunities for growth within a supportive and inclusive environment.

Benefits

Comprehensive Total Rewards package

Flexible work arrangements

Opportunities for professional growth

Qualifications

• Possession of Quebec Damage Insurance certificate or willingness to obtain it.
• Flexibility to work all shifts within hours of operation.
• Customer service and/or sales experience in a contact centre environment.

Responsibilities

• Provide insurance advice and solutions through inbound calls.
• Resolve client concerns at first point of contact.
• Completing personalized needs assessments.

Skills

Bilingualism (English and French)

Exceptional customer service skills

Digital literacy across a broad range of services

Education

Post-secondary education

Tools

RBCI software tools

Job description

Overview

What is the opportunity? The role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work. As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful, friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem solving and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.

Responsibilities

• Provide insurance advice and solutions to clients based on their needs through inbound calls
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
• Use procedures effectively and seamlessly during conversations with clients
• Cultivate and maintain relationships with partners to work as one RBC team

What you need to succeed

Must-have

• Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications).
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
• Exceptional customer service skills with the ability to build strong relationships and connect with clients
• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm
• Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)

Nice-to-have

• Post-secondary education
• Knowledge of insurance products
• Customer service and / or sales experience in a contact centre environment

What’s in it for you

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team
• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
• Flexible work arrangements and leaders who support your needs—both personal and professional.
• An opportunity to have real impact on the lives of our clients and the communities we serve.

Details

• RBCI software tools to boost your productivity
• Address: 1 PLACE VILLE MARIE, MONTRÉAL
• City: Montréal
• Country: Canada
• Work hours / week: 37.5
• Employment Type: Full time
• Platform: INSURANCE
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-09-15
• Application Deadline: 2025-10-20