Customs Operations Specialist

DHL; Toronto; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading logistics company is seeking a Customs Operations Specialist to manage customs processes and ensure compliance for timely shipment releases. This remote position requires 2-3 years of experience in customs, strong decision-making skills, and proficiency in customs regulations. The ideal candidate will be detail-oriented and capable of working independently.

Qualifications

• 2-3 years’ experience in the customs segment is required.
• Experience on CargoWise is an asset.
• Ability to work alone with minimal supervision.

Responsibilities

• Ensure shipments are released in a timely and accurate manner.
• Support relationships with Customs authorities.
• Quality control of client files.

Skills

Knowledge of customs requirements

Proficient decision-making skills

High degree of written communication

Diligent attention to detail

Education

CCS Qualification

Tools

CargoWise operating system

Job description

Overview

Job Position: Customs Operations Specialist

Location: YZR– Sarnia Remote work, no physical office

Responsibilities

Primary Responsibilities: Responsible to ensure shipments are released in a timely & accurate manner adhering to all governmental policy and regulations and all confirming entries are submitted within the prescribed time limits. Review all shipment documents for accuracy.

Main tasks & Key Responsibilities:

• Supports relationships with Customs authorities and other required counterparts.
• Ensures Customs entries are completed in a timely and efficient manner.
• Supports in KPI achievements that have been rolled out by the management team
• Quality control of client files
• Manage key accounts and bring forth process improvements to gain client efficiencies.
• Develops best practices and ensures operational adherence to defined processing standards.
• Ensures Customs compliance when processing and quality controlling files.
• Follow operational account management and ensures delivery against agreed scope
• Handles escalations (e.g. dispute with internal/ external customers)
• Ensure files under your umbrella are billed in a timely manner
• Capable of training other staff on client specific knowledge

Qualifications

• Knowledge of customs requirements and operational processing of customs activities
• 2-3 years’ experience and proven track record in the customs segment
• CCS Qualified is preferred
• Experience on CargoWise operating system would be an asset
• Proficient decision-making skills
• High degree of written, verbal and organizational skills
• Diligent attention to detail
• Prior experience in direct customer relationships
• Ability to work alone with minimal supervision