Customer Support Specialist

KEV Group; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A dynamic service organization is seeking a part-time Customer Service Agent in Toronto, Ontario. This position is pivotal in providing exceptional service to customers and fostering positive relationships through effective problem resolution and assistance. Candidates should possess strong communication skills, a high school diploma, and prior experience in customer service is beneficial. The company offers competitive pay and a collaborative environment for growth opportunities.

Benefits

Competitive pay

Comprehensive benefits package

Opportunities for growth

Employee discounts

Qualifications

• Education required is a high school diploma or equivalent; a college degree is a plus.
• Previous customer service experience is beneficial.

Responsibilities

• Provide exceptional service via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Maintain knowledge of products/services to support customers.
• Assist with processing orders and managing returns.
• Keep accurate logs of customer interactions.
• Collaborate with internal teams for improved support.
• Collect feedback for service improvement opportunities.
• Build relationships with customers through proactive support.

Skills

Strong verbal and written communication skills

Excellent problem-solving and analytical abilities

Patience and professionalism

Strong organizational skills and attention to detail

Proficiency with customer service software

Ability to manage multiple tasks

Education

High school diploma or equivalent

College degree

Tools

CRM tools

Microsoft Office Suite

Job description

Customer Service Agent

Posted 13 days ago

Job Description

Permanent

Job Title: Customer Service Agent
Department: Customer Service
Reports To: Customer Service Manager
Job Type: Part-Time
Compensation: $21.00 per hour

Job Overview: We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Responsibilities

• Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
• Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
• Product Expertise: Learn and maintain in-depth knowledge of our products/services to support customers with their needs.
• Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
• Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
• Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
• Customer Feedback: Collect feedback to help identify opportunities for service improvements and elevate issues when necessary.
• Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications

• Education: High school diploma or equivalent required; college degree is a plus.
• Experience: Previous customer service experience or similar roles is beneficial.

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Patience and professionalism in handling challenging situations.
• Strong organizational skills and attention to detail.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks in a fast-paced setting.

What We Offer

• Competitive pay and a comprehensive benefits package.
• Opportunities for growth and career development.
• A supportive and collaborative team environment.
• Employee discounts on company products and services.

How to Apply

Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.