Customer Support Specialist

Fullscript; Kamloops; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health solutions provider in Kamloops is seeking a Customer Success Specialist focused on delivering exceptional service to practitioners and patients. This remote role, requiring flexibility in scheduling, involves troubleshooting, relationship building, and maintaining a high standard of customer satisfaction. Ideal candidates will have experience in customer-centric roles and strong communication skills, with opportunities for bonuses and a range of benefits.

Benefits

Competitive Compensation

Flexible Paid Time Off

RRSP match program

Stock Options

Customizable benefits package

Discount on products for family & friends

Qualifications

• Proven experience in customer-centric roles, ideally in retail or hospitality.
• Passion for customer happiness and a positive, engaging demeanor.
• Ability to multitask and excel in a dynamic environment.

Responsibilities

• Collaborate with practitioners and patients to ensure their success.
• Troubleshoot and resolve complex customer inquiries.
• Build sustainable relationships of trust with clients.

Skills

Customer-centric roles experience

Strong communication skills

Organizational skills

Ability to multitask

Positive demeanor

Tools

Gladly

SaaS productivity tools

Job description

Overview

At Fullscript, we’re not just changing healthcare—we’re making it whole. We help 100,000+ healthcare practitioners support 10 million patients with a platform that delivers evidence-based health solutions, diagnostic support, and practitioner tools—all in one place. Healthcare today is disconnected. We’re fixing that. Fullscript makes it easier for practitioners to treat the whole person, not just symptoms, so patients get the support they need—when they need it. We’re building a better way—one where healthcare is connected, complete, and built for impact.

About the Role:

As a Customer Success Specialist, you will be at the forefront of delivering unparalleled service to practitioners and patients across North America. You\'ll serve as the primary point of contact, providing proactive assistance and personalized solutions to ensure the success and satisfaction of our diverse customer base. Your dedication to excellence will drive meaningful relationships, foster trust, and elevate the overall customer experience, positioning our company as a leader in the industry. Please note this position is only open to candidates living in or near Kelowna, BC. While you will be working remotely - being within the Kelowna hub allows for occasional in-person collaboration and socialization with your team. Must be flexible to work every 4th weekend.

What you\'ll do

• Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
• Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer\'s needs
• Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
• Building sustainable relationships of trust through open and interactive communication
• Collaborating with teammates to come up with new initiatives to surprise and delight our customers
• Coordinating closely with teammates to ensure support is covered during all business hours
• Gathering trends in issues and feedback and reporting them to your supervisor
• Working closely with the rest of the support team to ensure there is coverage during all business hours as a champion of Fullscript

Your background

• Proven experience in customer-centric roles, ideally in retail or hospitality
• Passion for customer happiness and a positive, engaging demeanor
• Ability to multitask and excel in a dynamic environment
• Dedication to delivering excellence in every interaction
• Strong communication and organizational skills
• Embracing change and welcoming new challenges
• Enjoyment of collaborative teamwork
• Curiosity and a continuous learning mindset
• You must be flexible in scheduling to support customers across North America
• Familiarity with Gladly and SaaS productivity tools is a plus

The Perks

• Competitive Compensation
• Flexible Paid Time Off program
• Fullscript’s RRSP match program
• Stock Options
• Customizable benefits package (medical, dental, vision) with HSA
• Discount on Fullscript catalog of products for family & friends

Fullscript is an equal-opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request—email [e-mail] for support. Before joining the team, all candidates who receive and accept an offer will complete a background check. We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.

More info: www.fullscript.com | www.rupahealth.com | Follow us on social media @fullscriptHQ. In the News: Fullscript acquires Rupa Health. Let’s make healthcare whole. With room to make up to 6k in bonuses.