Customer Support Specialist

Uline; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading distributor in the Region of Waterloo is seeking a Customer Support Specialist to provide excellent service by processing orders and offering product expertise. Ideal candidates will possess strong communication and problem-solving skills. The role offers full-time hours with various in-office shifts and an extensive benefits package, including health coverage, paid holidays, and opportunities for professional development. If you are eager to learn, we will train you!

Benefits

Company-paid extended health coverage

Multiple bonus programs

Paid holidays and generous paid time off

Tuition Assistance Program

Qualifications

• High school diploma or equivalent; Bachelor's preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but eagerness to learn is essential.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries using technology.
• Become a product expert to answer questions about pricing and shipping.
• Build relationships with customers over phone, email, and chat.
• Understand customer needs and recommend the best solutions.
• Assist customers in navigating the website.

Skills

Excellent problem-solving skills

Listening skills

Communication skills

Education

High school diploma or equivalent

Bachelor's degree

Job description

Customer Support Specialist

Pay from $31 to $36 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Various in-office shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.

• Monthly employee-appreciation events.

• Opportunities for community involvement.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!