Customer Support Representative -Cameroon

The Opportunity Fund; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A dynamic fintech company is seeking a Customer Support Representative to provide exceptional service and support to users around the globe. The candidate must have over 3 years of experience in customer support, excellent communication skills, and a passion for helping others. Flexibility in work hours is required as the role involves rotating shifts. Offering a competitive salary starting at $200–$300 USD per month, this position supports work from anywhere.

Benefits

Work from anywhere

Flexible schedule

Performance-based bonuses

Paid time off

Qualifications

• 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions.
• Strong internet connection in a quiet work environment.

Responsibilities

• Support users via chat, email, and social media.
• Troubleshoot issues quickly and empathetically.
• Manage inbound customer communications.
• Educate users on how to use Afriex effectively.

Skills

Customer service

Written communication

Problem-solving

Time management

Leadership mindset

Education

Bachelor’s degree or equivalent

Tools

CRM system

Job description

Overview

Customer Support Representative - Cameroon. At Afriex, we're on a mission to make sending money across borders as easy as sending a text. We're building the future of remittances with speed, transparency, and affordability. As a customer support representative, you’ll be the human voice behind our technology—empowering users across the globe.

We value: Clarity, Ownership, Empathy, Speed, Curiosity.

Location: Remote from Cameroon or Nigeria. Languages: Fluent in English and either French or Spanish.

Responsibilities

• Support our users via chat, email, and social media.
• Troubleshoot issues quickly and empathetically.
• Manage inbound customer communications — answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success — advise customers on how to leverage the product/service based on their unique needs.
• Maintain working product knowledge — act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM — record customers interactions in internal system for cross-functional awareness and relationship development.
• Educate users on how to use Afriex effectively.
• Report bugs and collaborate with our product team to improve user experience.
• Bring fun and humanity into every interaction.

What We’re Looking For

• 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
• Bachelor’s degree or equivalent.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above-and-beyond service.
• Excellent time-management and prioritization skills.
• Leadership mindset.
• Strong internet connection and a quiet work environment.
• Familiarity with CRM system.
• Able to work in shifts.

Work Schedule & Availability

We offer round-the-clock (24/7) customer support to our global users. Scheduling details:

• Shift Work: Team members will work in rotating shifts, including evenings, nights, and weekends.
• Days Off: Each team member is entitled to two days off per week; these days will not be consecutive.
• Flexibility: Schedules rotate to ensure fair distribution of shifts among all team members.

This structure ensures continuous support for customers while providing regular rest periods for the team.

Compensation

Location-based compensation to ensure fairness and competitiveness. Starting salary for the Customer Support Representative role is:

• $200–$300 USD per month, paid bi-weekly depending on location and experience.

Annual reviews are conducted, with opportunities for salary increases based on performance and company growth.

Application Instructions

All applications must be in English and include a 1-minute voice recording (in English) telling us:

• Your name and where you’re based.
• Why you’d be perfect for this role.
• How you make it possible to work remotely with a culturally distributed team.
• Why you are passionate about helping people.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Perks & Culture at Afriex

• Work from anywhere
• A fun, collaborative, and ambitious team
• Opportunity to grow with a rapidly scaling company
• Meaningful work helping real people every day
• Paid time off, performance-based bonuses, and more