Customer Support Manager

Hustle Notice Biz; Halifax; On-site; CAD 80,000 - 100,000; Full time

Job summary

A customer service oriented company in Halifax is seeking a dynamic Customer Support Manager to lead the support department. Responsibilities include managing the team, developing strategies to enhance customer experience, monitoring metrics, and resolving escalated issues. The ideal candidate will have a bachelor's degree, strong leadership skills, and a minimum of 5 years in customer service. This role offers growth opportunities and a collaborative work environment.

Benefits

Opportunities for professional growth

Comprehensive training

Collaborative work environment

Paid time off, including holidays

Qualifications

• Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage the customer support team.
• Develop effective customer service strategies.
• Monitor and analyze customer support metrics.
• Provide training and development for team members.
• Resolve escalated customer issues.

Skills

Leadership skills

Communication skills

Customer service software proficiency

Analytical mindset

Education

Bachelor's degree in Business, Communications, or related field

Job description

Customer Support Manager

Department: Mark Rink

Employment Type: Full Time

Location: Halifax, NS

Compensation: $17.00 - $22.00 / hour

Description

Customer Support Manager

Location: Halifax, NS
Job Type: Full-time

We are seeking a dynamic and experienced Customer Support Manager to join our team and elevate our customer service operations. In this pivotal role, you will lead our customer support department, ensuring that our clients receive exemplary service while maintaining a positive and productive work environment for our support staff.

Key Responsibilities

• Lead and manage the customer support team to ensure high performance and job satisfaction.
• Develop and implement effective customer service strategies and procedures to enhance customer experience.
• Monitor and analyze customer support metrics and KPIs to identify trends and areas for improvement.
• Provide training and development opportunities for team members to enhance their skills and knowledge.
• Collaborate with product and engineering teams to relay customer feedback for product improvements.
• Resolve escalated customer issues and complaints in a timely and professional manner.

Skills, Knowledge and Expertise

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills to effectively interact with customers and staff.
• Proficient in customer service software and CRM systems.
• Analytical mindset with demonstrated ability to analyze data and derive insights.

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.