Customer Supply Coordinator

Randstad Canada; Thames Centre; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading staffing firm in Ontario is seeking a detail-oriented Customer Supply Coordinator to manage the order lifecycle and ensure customer satisfaction. This hybrid role requires 1-2 years of customer service experience and strong communication skills. Responsibilities include overseeing orders, processing shipment documents, and engaging with customers to resolve issues. If you thrive in a fast-paced environment and enjoy logistics and coordination, we invite you to apply. Competitive compensation of $28 - $32/hour is offered, alongside professional growth opportunities.

Benefits

Competitive Compensation

Collaborative Culture

Professional Growth

Dynamic Workday

Qualifications

• 1–2 years of experience in customer service or related field.
• Excellent communication skills to engage with customers and internal teams.
• Ability to adapt in a fast-paced environment and manage multiple tasks.

Responsibilities

• Manage order lifecycle, ensuring timely and accurate fulfillment.
• Process shipment documents and maintain data accuracy.
• Respond to customer inquiries with professionalism.

Skills

Interpersonal skills

Problem-solving abilities

Communication

Familiarity with customer service software

Adaptability

Education

High school diploma or equivalent

Job description

We are seeking a passionate, detail-oriented professional to join the front lines of Canada’s largest agricultural network. In this role, you are the critical link between suppliers, internal teams, and the end customer, acting as a dedicated advocate for the customer, ensuring that the essential products and services they rely on are delivered accurately and efficiently. This is a role for a forward-thinking communicator who thrives on organization and managing moving parts in a fast-paced, essential industry.

Reporting to the Customer Supply Coordinator Manager, you will manage the lifecycle of a shipment, from initial order and price coordination to document processing and final delivery confirmation. This is an ideal role for a logistics-minded professional who thrives on precision, timing, and effective communication.

This is a seasonal, 6 month contract position, from Feb/Mar - Aug, to start. This is a hybrid role located in Thorndale, ON. Onsite attendance is mandatory and reliable transportation is required.

Advantages

• Competitive Compensation: $28 - $32/hour
• Collaborative Culture: Join a passionate and forward thinking team that strives to solve big industry challenges.
• Professional Growth: Gain exposure to diverse internal departments, from supply chain to sales coordination.
• Dynamic Workday: Enjoy a high-variety role that blends administrative precision, logistics coordination, and interpersonal communication.

Responsibilities

• Order Lifecycle Management: Oversee the full cycle of orders, returns, and exchanges, ensuring all actions align with internal policies, while coordinating with internal teams for accurate and timely order fulfillment.
• Logistics Support: Process shipment documents and ensure real time data accuracy within software and record keeping systems.
• Customer Engagement: Respond to inquiries via phone and email with professionalism, accuracy and speed. Communicate offers and price lists to customers and provide accurate product/service details.
• Issue Resolution: Liaise with internal teams and address customer concerns, escalating complex issues when necessary to ensure a timely resolution.
• Data Integrity: Maintain organized records of all interactions and generate relevant reports as required.
• Continuous Improvement: Stay updated on company policies and products, and proactively recommend improvements to service procedures.

Qualifications

• Education: High school diploma or equivalent (additional post-secondary education or training is considered an asset).
• Experience: 1–2 years of experience in customer service or a related field. Previous experience working within the agriculture industry is an asset.
• Communication: Excellent interpersonal skills with the ability to communicate clearly with both customers and internal departments, with a knack for building rapport quickly.
• Soft Skills: Strong problem-solving abilities paired with a patient, empathetic approach to customer needs.
• Tech Savvy: Familiarity with customer service software, databases, and digital tools.
• Adaptability: Proven ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.

Summary

If you are interested in the Customer Supply Coordinator role, please see below how to apply:

1. Respond directly to this job posting by registering and applying to the posting directly on www.randstad.ca.
2. Please also directly email: [e-mail] AND [e-mail] with the title "Customer Supply Coordinator".

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.