Customer Success Specialist

Futuretek; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company in Canada is looking for a Customer Success Specialist. You will deliver premium support to high-value clients, manage their accounts, and resolve issues while ensuring a seamless gaming experience. The ideal candidate will have 2+ years of experience in customer support, excellent communication skills, and a passion for exceptional service. Competitive salary and benefits included.

Benefits

Competitive salary and bonuses

Opportunities for career development

Group benefits, including healthcare and dental care

On-site leisure facilities

Qualifications

• Minimum 2 years of experience in customer support, focusing on VIP or high-value clients.
• Excellent written and verbal communication skills.
• Ability to handle sensitive information with discretion.

Responsibilities

• Engage with clients to understand their preferences and provide personalized support.
• Handle and resolve escalated issues from clients.
• Manage high-value client accounts and ensure accurate information.

Skills

Fluent communication skills in English

Customer-centric approach

Problem-solving skills

Attention to detail

Education

Bachelor's degree in a relevant field or equivalent work experience

Job description

Customer Success Specialist

Applicants must demonstrate fluent and articulate communication skills in English.

As a Customer Success Specialist you will be responsible for delivering a premium support experience to our clients. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.

Main Responsibilities

• Proactively engage with clients to build and nurture relationships, understanding their preferences and providing personalized support.
• Issue Resolution: Handle and resolve escalated issues from our clients, demonstrating a high level of problem-solving skills and attention to detail.
• Account Management: Manage our high valued clients accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
• Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP clients with exclusive offers, rewards, and personalized gaming experiences.
• Feedback Collection: Gather feedback from VIP clients to identify areas for improvement and communicate insights to the broader team.

Requirements

Bachelor's degree in a relevant field or equivalent work experience.

• Applicants must demonstrate fluent and articulate communication skills in English
• Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value clients.
• Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of our clients
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for our clients.
• Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of our clients

Benefits

• Exciting projects using cutting-edge technologies, Collaborative and supportive work environment
• Competitive salary and bonuses, Fantastic company events
• Opportunities for career development, growth and advancement
• Group benefits including extended healthcare, dental care, vision care, and disability insurance
• On-site leisure facilities, On-site parking, send resume to [e-mail]