Customer Success Project Manager

TwinThread; Halifax; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A tech start-up in industrial software is seeking a Customer Success Project Manager to drive customer project implementations. The role requires over 10 years of project management experience and a Bachelor's Degree or higher. The ideal candidate will manage customer success projects, optimize implementation processes, and enhance customer satisfaction. A strong analytical mindset and PMP certification are essential for success in this rapidly growing environment.

Qualifications

• 10+ years of high-tech project management experience.
• Strong analytical skills are essential.
• PMP certified for project management.

Responsibilities

• Manage all customer success projects including maintaining project schedules.
• Coordinate with customers and internal teams for project updates.
• Implement risk mitigation strategies.

Skills

Project management

Analytical skills

Customer coordination

Clear communication

Risk mitigation

Education

Bachelor’s Degree or higher

Tools

PMP certification

Job description

CUSTOMER SUCCESS PROJECT MANAGER

Location: Halifax, Nova Scotia preferred; flexible for the right candidate

We are a team of industrial software technology veterans solving really hard data science and machine learning challenges. Our clients are Fortune 500 companies you have definitely heard of. We're VC backed, growing like crazy, and searching for a great, Customer Success Project Manager to help our customers achieve their goals while helping TwinThread profitably grow.

About TwinThread

The 30% efficiency rate gap between best‑in‑class and average factories represents a huge growth opportunity. TwinThread’s platform enables industrial OEMs, manufacturers, and service providers to drastically improve their efficiency by taking action on insights enabled by machine learning.

What does that mean? Consider a Fortune 500 company with 1,000 mechanically identical assembly lines, some performing really well, others not as much. Performance variations might be explained by any number of factors. Often, these factors can be adjusted which leads to massive efficiency gains, but it’s difficult to pinpoint exactly what changes should be made and what those change effects will be.

Enter TwinThread. Our platform enables users to first, through automated ML (rapidly combing through terabytes of data), identify opportunities for improvement, analyze change impact, and implement them, all through a visual programming IDE saving a typical customer millions of dollars annually.

Are you excited to help our customers achieve game‑changing results in record time via solid project management? If you're a self‑motivated individual and are looking for a fun, rapidly growing tech start‑up, this is the job for you.

We are looking for a Customer Success Project Manager to coordinate all TwinThread implementations ensuring they deliver on time and on budget while meeting customer expectations. The ideal candidate will take the lead in optimizing our customer success implementation structure to ensure rapidly delivered customer results; with repeatable, ever more efficient outcomes. Day‑to‑day, you will project manage each of our customer projects, including backlog management, overall schedule management, customer communications, and internal team coordination.

Your key points of contact will be our customer success consultants and our customers. You are adaptable, organized, data‑driven, and a clear communicator of both good and bad news. You are the ultimate team player who understands the mission is both customer and company success. You are passionate about applying your project management skills in an adaptive start‑up environment.

Daily Responsibilities Include

• Manage all customer success projects including:
• Maintain project schedules, both initial and ongoing
• Work breakdown
• Backlog management
• Customer coordination
• Internal team communications
• Risk mitigation
• Status updates
• Escalations
• Develop templates and best practices to ensure the best, most rapid results

Required Experience

• 10+ years of high tech project management experience
• PMP certified
• Bachelor’s Degree or higher
• Strong analytical skills

Ideal Experience

• Experience with industrial automation or machine learning solutions
• Experience project managing SAAS projects