Customer Success Manager, Fiix

Rockwell Automation; Brampton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager in Brampton, Canada. The ideal candidate will have at least 3 years of experience in Account Management and a strong understanding of customer retention and upselling strategies in a SaaS environment. This role involves managing key customer relationships and engaging with customers to ensure their success. A Bachelor's Degree and legal authorization to work in Canada are required.

Qualifications

• Minimum of 3 years of experience in Customer Success, Account Management, or Sales, preferably in a SaaS environment.
• Legal authorization to work in Canada.
• Strong understanding of customer retention and upselling strategies.

Responsibilities

• Manage and grow relationships with key customers across various segments.
• Engage proactively with customers to understand their success metrics and challenges.
• Retain and grow licensing and upgrade opportunities within your portfolio.

Skills

Customer retention strategies

SaaS metrics understanding

Account management

Relationship management

Education

Bachelor's Degree or equivalent experience

Tools

CRM tools

Customer Success Platforms

Analytics Software

Job description

Overview

Employer Industry: Technology and Automation

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Responsibilities

• Manage and grow relationships with key customers across various segments (SMB, Mid-Market, Enterprise)
• Engage proactively with customers to understand their success metrics, goals, and challenges
• Retain and grow licensing, upgrades, and site opportunities within your assigned portfolio
• Drive predictable outcomes and experiences for customers
• Collaborate with cross-functional teams to ensure customer value is achieved

Qualifications

• Bachelor's Degree or equivalent years of relevant work experience
• Legal authorization to work in Canada
• Minimum of 3 years of experience in Customer Success, Account Management, or Sales, preferably in a SaaS environment
• Strong understanding of customer retention and upselling strategies
• Familiarity with SaaS metrics such as ARR, NRR, NPS, and Churn

Preferred Qualifications

• Experience with CRM tools, Customer Success Platforms, and Analytics Software
• Advanced degree in Business, Marketing, or related field
• 1+ years of experience in Maintenance, Reliability, or using a CMMS
• Relevant certification in Customer Success, Account Management, or Sales
• Bilingual abilities

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