Customer Success Manager

Harris Computer; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading tech company in Canada is looking for a Customer Success Manager to enhance client satisfaction and retention. This role focuses on building strong relationships, handling escalated issues, and analyzing customer feedback to drive service improvements. Ideal candidates have a proven background in customer service management, strong problem-solving skills, and familiarity with CRM tools. Join a dynamic work environment where your contributions will shape client experiences.

Benefits

Opportunity for career advancement

Dynamic work environment

Commitment to equal-opportunity employment

Qualifications

• Proven experience in customer success or a related field.
• Strong problem-solving skills and ability to handle escalated issues.
• Excellent written and verbal communication skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Handle escalated customer issues and develop workflows.
• Analyze customer feedback for service improvement.

Skills

Problem-solving skills

Communication skills

Data analysis

Tools

CRM software

Customer support tools

Job description

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Engaging role that allows you to act as a trusted advisor for clients
• Dynamic work environment focused on customer satisfaction and retention
• Chance to implement new tools and processes to enhance customer service efficiency
• Involvement in analyzing customer feedback to drive service improvements

What to Expect (Job Responsibilities)

• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Handle escalated customer issues and develop standardized workflows for support
• Analyze customer feedback to identify opportunities for service improvement
• Generate reports on key customer service metrics and analyze trends in customer support data
• Oversee and manage escalations, ensuring timely and satisfactory resolutions

What is Required (Qualifications)

• Proven experience in customer success, customer service management, or a related field
• Strong problem‑solving skills and the ability to handle escalated issues
• Excellent communication skills, both written and verbal
• Ability to analyze data and generate reports on customer service metrics
• Familiarity with CRM software and customer support tools

How to Stand Out (Preferred Qualifications)

• Experience with process improvement and implementing new technologies in a customer service setting
• Knowledge of billing and accounts receivable processes
• Familiarity with customer feedback tools and analysis methods

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.