Customer Success Advisor

Medium; Remote; CAD 80,000 - 100,000; Full time

Job summary

A cybersecurity solutions provider is looking for a Customer Success Advisor in Canada. This role involves managing the entire customer journey, ensuring clients derive value from the cybersecurity platform. Responsibilities include tracking success metrics, managing relationships with senior customer stakeholders, and driving customer retention. Ideal candidates will have 5+ years of experience in risk consulting or customer success and strong technical knowledge in cybersecurity. The position offers a flexible work environment and a competitive compensation package.

Benefits

Competitive compensation package

Flexible work environment

Unlimited paid time off

Focus on professional development

Collaborative culture

Qualifications

• 5+ years of experience in risk consulting, management consulting, or customer success roles.
• Proven experience advising large enterprise or Fortune 1000 customers.
• Broad technical knowledge of cybersecurity and security compliance frameworks.

Responsibilities

• Own the full customer lifecycle from onboarding through value realization and expansion.
• Serve as the internal voice of the customer, ensuring feedback is reflected across teams.
• Manage and grow senior customer relationships, acting as a trusted cyber risk advisor.

Skills

Customer empathy

Active listening skills

Project management

Cybersecurity knowledge

Consultative mindset

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Advisor in Canada.

In this role, you will own and shape the end-to-end customer journey, ensuring clients achieve meaningful value from a sophisticated cybersecurity platform. You will work closely with senior customer stakeholders, including executive and technical leaders, to become a trusted advisor on cyber risk and security strategy. The position combines strategic relationship management, technical understanding, and operational excellence in a fast-growing, high-impact environment. You will collaborate cross-functionally with engineering, product, and customer success teams to drive adoption, outcomes, and long-term growth. This role offers strong ownership, visibility, and the opportunity to directly influence customer retention and expansion. It is ideal for professionals who thrive in ambiguity and enjoy building scalable success practices.

Accountabilities

• Own the full customer lifecycle from onboarding through value realization and expansion, tracking success metrics at each stage
• Serve as the internal voice of the customer, ensuring feedback and insights are reflected across teams
• Manage and grow senior customer relationships, including CISO, CIO, and IT leadership, acting as a trusted cyber risk advisor
• Own and drive key success metrics such as Gross Revenue Retention, Net Revenue Retention, and value realization
• Develop deep expertise in the platform and enable customers to become increasingly self-sufficient
• Identify, document, and promote best practices while ensuring customer environments align with them
• Partner with Customer Success Engineers to resolve deployment or adoption challenges
• Communicate customer needs and enhancement requests to Product Management and track progress

Requirements

• Broad technical knowledge of cybersecurity, cyber risk management, and security compliance frameworks
• Strong customer empathy, active listening skills, and a consultative mindset
• Excellent project management skills with high attention to detail and execution discipline
• 5+ years of experience in risk consulting, management consulting, or customer success roles
• Proven experience advising large enterprise or Fortune 1000 customers
• Demonstrated track record of delivering against customer success and retention metrics
• Confidence engaging with and advising executive-level stakeholders
• Comfort operating in a fast-paced, high-growth, and ambiguous startup environment
• Willingness to travel up to 30 percent

Benefits

• Competitive compensation package
• Flexible work environment with a high level of trust and autonomy
• Unlimited or generous paid time off policy
• Strong focus on learning, growth, and professional development
• Culture built on transparency, accountability, and collaboration

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!