Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix; British Columbia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A technology support services company in British Columbia is seeking customer service representatives to provide technical support. The role offers hourly pay up to $19.50, comprehensive benefits, and a work-from-home setup. Candidates should have at least 1 year of customer service experience and a high school diploma. Strong communication skills and technical comfort are essential. This position promotes career advancement and a supportive work culture.

Benefits

Paid training

Comprehensive benefits including medical and dental

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide exceptional customer service, troubleshooting, and technical support for client products and services.
• Handle inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.

Skills

Customer service experience

Comfortable using and explaining technology

Strong problem-solving skills

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Technology Support Services

Why consider this job opportunity

• Salary up to $19.50 per hour, with incentives based on individual and company performance
• Paid training and performance-based incentives
• Comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
• Opportunities for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive company culture
• Access to employee resource groups and health and wellness programs

What to Expect (Job Responsibilities)

• Provide exceptional customer service, troubleshooting, and technical support for client products and services
• Handle inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones, tablets, and computers

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• Ability to work in a quiet, distraction-free environment at home

How to Stand Out (Preferred Qualifications)

• Familiarity with iOS and/or MacOS, or comparable technology
• Strong problem-solving skills with the ability to ask probing questionsu>
• Proficiency in fast-paced multi-tasking
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies

#TechnologySupport #CustomerService #RemoteWork #CareerGrowth #InclusiveCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.