Customer Service Supervisor / Manager

Fresh Start Foods Canada; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading food service company located in Metro Vancouver is seeking a Customer Service Supervisor/Manager to oversee operations and facilitate customer service excellence. The ideal candidate will have strong customer service experience, excellent communication skills, and a track record in team management. This full-time position offers a competitive salary and comprehensive benefits in a team-oriented environment.

Benefits

Health and dental coverage

RRSP matching

Profit sharing bonus

Career advancement opportunities

Company-sponsored events

Qualifications

• 2+ years in customer service or call center roles.
• Food service industry experience is a strong asset.
• Excellent communication skills, both written and verbal (English).

Responsibilities

• Oversee day-to-day operations of the Customer Care department.
• Develop schedules and manage time off requests.
• Lead weekly team huddles and train new recruits.

Skills

Coaching and managing a team

Customer service excellence

Interpersonal skills

Detail-oriented

Organizational skills

Tools

Google Applications

Kronos Timekeeper

Job description

Neptune Fresh Produce Inc.

Join one of the BEST teams in the Industry

At Fresh Start Foods, you'll find qualified professionals who stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

• Who are customer-centric
• Who are able to deliver on their commitments
• Who value individual excellence and collective performance
• Who care and give back - sustainable agriculture, the environment, corporate citizenship
• Who go above and beyond to provide options for our customers
• Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Position Overview

Reporting to the Manager - Direct Sales, the Customer Service Supervisor/Manager is responsible for facilitating the daily operation and administrative functions of the Customer Service Department.

The Customer Service Supervisor/Manager will also manage customer accounts — from taking customer orders and confirming order quantities, to providing product availability and fresh cut solutions. This position may require working weekends and statutory holidays when necessary.

We are looking for a motivated individual with strong customer service and coaching skills.

Position: Full Time, Permanent.

Schedule: Monday to Friday, 8am-4:30pm. May be required to work Sundays and holidays. Must have flexibility with schedule.

Salary: Between $60,000-80,000 per year, plus bonus based on performance

Duties and Responsibilities

• Oversee day-to-day operations of the Customer Care department, including resolving escalated requests, managing recalls, and coordinating product returns and special orders
• Develop schedules and manage time off requests through Kronos Timekeeper system
• Regularly meet with team members to provide performance feedback and develop plans
• Lead weekly team huddles, participate in interviews, and train new recruits
• Coordinate solutions between internal departments efficiently
• Handle orders, customer inquiries, and quality issues
• Generate reports weekly, monthly, and as needed
• Support order submissions and monitor order cut-off times
• Perform other duties as required

Required Skills and Qualifications

• Experience coaching and managing a team with supervisory skills
• 2+ years in customer service or call center roles
• Food service industry experience is a strong asset
• Excellent customer service, mentoring, and interpersonal skills
• Ability to develop, communicate, and implement plans and goals
• Proficient with Google Applications such as Gmail and Sheets
• Excellent communication skills, both written and verbal (English)
• Detail-oriented with high accuracy under deadlines
• Energetic team player with organizational and problem-solving skills
• Ability to handle ambiguity and multitask

Benefits include:

• Health and dental coverage, including vision and prescriptions
• RRSP matching
• Profit sharing bonus
• Employee assistance program
• Career advancement opportunities
• Recognition programs
• Company-sponsored events
• Training opportunities
• Safety boot allowance
• Full-time hours
• Team-oriented environment

We appreciate all applicants' interest. Only those selected for an interview will be contacted. Neptune Fresh Produce Inc. is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, religion, gender, disability, age, or other protected status.

If you require accommodations during the application process, please contact us at:

For British Columbia: [e-mail]

For Ontario: [e-mail]

Please include "Accommodation Request" in your subject line.