Customer Service Representative/Warehouse Associate

Allredi; Winnipeg; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading service company in Canada is seeking a motivated Customer Service Representative/Warehouse Associate to support both customer interactions and warehouse operations. This hybrid role involves greeting customers, processing orders, and maintaining a clean warehouse environment. Candidates should have a high school diploma and previous customer service or warehouse experience, along with strong communication skills. A forklift certification is a plus, with training available if needed.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or warehouse operations preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and assist customers in person, by phone, and via email.
• Process customer orders, returns, and inquiries accurately.
• Pick, pack, and prepare orders for shipment.

Skills

Customer service skills

Warehouse operations knowledge

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Tools

Inventory software

Job description

RESPONSIBILITIES AND DUTIES:

We are seeking a motivated and detail-oriented Customer Service Representative/Warehouse Associate to join our team. This hybrid role supports both front-office customer interactions and back-of-house warehouse operations. The ideal candidate will provide exceptional customer service, maintain accurate order processing, and assist with daily warehouse tasks to ensure efficient and timely operations.

Customer Service

• Greet and assist customers in person, by phone, and via email with a positive and professional attitude.
• Process customer orders, returns, and inquiries accurately and efficiently.
• Provide product information, pricing details, and order status updates.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Maintain customer records and documentation in company systems.

Warehouse Operations

• Assist with receiving, inspecting, and storing incoming materials and products.
• Pick, pack, and prepare orders for shipment according to company standards.
• Operate warehouse equipment such as forklifts or pallet jacks (training provided if needed).
• Conduct inventory counts and maintain accurate stock records.
• Ensure a clean, safe, and organized warehouse environment.

• High school diploma or equivalent required.
• Previous experience in customer service, warehouse operations, or a related field preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills, including familiarity with order entry or inventory software.
• Ability to lift up to 50 lbs and stand for extended periods.
• Forklift certification is a plus (or willingness to obtain one).