Customer Service Representative - Thompson

Enterprise; Thompson; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading mobility company in Canada is seeking a Customer Assistance Representative Sr to offer exceptional customer service and support. The role includes responsibilities such as managing customer inquiries, processing rentals, and assisting with vehicle conditions. Candidates must have at least 1 year of customer service experience, a high school diploma, and a valid Manitoba driver's license. This position is available as full-time or part-time with competitive pay of $19.50 per hour.

Benefits

Paid time off (Full time employees only)

Employee discount

Retirement savings plan

Extended Health Benefits (Full time employees only)

Life Insurance (Full time employees only)

Training and development

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in Canada.
• Must have at least 1 year prior customer service experience.
• Must have a valid Manitoba Class 5I or Class 5F driver's license.

Responsibilities

• Assist customers with rental needs in person and over the phone.
• Process returns and check-in transactions.
• Provide directions and general assistance to customers.
• Sell optional protection products and upgrades.

Skills

Customer service

Sales experience

Communication skills

Problem-solving

Education

High school diploma or above

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location: 93 COMMERCIAL PL THOMPSON, MB R8N 1T1

This is a full time or part time position that pays $19.50 / hour.

We Offer

• Paid time off (Full time employees only)
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) (Full time employees only)
• Life Insurance (Full time employees only)
• Training and development

Work Hours

Full Time: must be available to work up to 40 hours/week, including evening and weekend shifts

Part Time: must be available to work up to 30 hours/week, including evening and weekend shifts

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or above required; some college preferred
• Must have at least 1 year prior customer service, retail, or administrative support experience
• Must have at least 1 year of prior sales experience
• Must have a valid Manitoba Class 5I or Class 5F driver's license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years