Customer Service Representative - TERM to May 1, 2026

NTPC News; Hay River; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading regional power corporation in Hay River, NT is seeking a Customer Care representative. The ideal candidate will have customer service experience, knowledge of payment processing, and excellent communication skills. This role involves responding to inquiries and managing customer accounts in a timely manner. The position offers competitive hourly pay and a comprehensive benefits package.

Benefits

Health and dental benefits

Long-term disability

Life insurance

Paid sick days

Defined benefits pension plan

Qualifications

• Minimum of 2 years’ experience in a fast-paced, customer service call center setting.
• Knowledge of customer service practices and principles.
• Must have experience receiving payments via cash, debit and credit cards.

Responsibilities

• Act as main point of contact between customers and the Power Corporation.
• Respond to all customer inquiries in person, over the phone, and in writing.
• Complete customer service orders accurately and in a timely manner.

Skills

Customer service practices

Cash handling

Microsoft Office

Superior communication skills

Education

High school diploma/GED

Job description

Overview

This is a term position to May 1, 2026, located in Hay River, NT

As a member of the Customer Care Team this position is the primary contact for customers with the Corporation. The purpose of this position is to allow the Customer Care Team to meet its goals of responding to customer inquiries, receiving customer payments, processing customer movements and safeguarding the Corporations receivable assets through timely collection activity in a professional manner and in a safe and secure environment. This position also undertakes various administrative tasks to aid the regional generation group.

Responsibilities

• Act as main point of contact between customers and the Power Corporation
• Accept payments and accurately enter on account.
• Respond in a comprehensive manner to all customer inquires in person, over the phone and by written communication.
• Accurate and timely completion of customer service orders.
• Complete the collections process on the scheduled dates.
• Utilize critical thinking and sound judgement in responding to customers and to identify urgent issues.
• Responding to inquiries which may include questions about billing statements and account changes.

Qualifications

• High school diploma/GED (or equivalent) with a minimum of 2 years’ experience in a fast-paced, customer service call center setting. Equivalencies may be considered.
• Must be able to demonstrate knowledge of customer service practices and principles.
• Must have experience receiving payments via cash, debit and credit cards.
• Must be able to demonstrate proficiency with Microsoft Office – Word, Excel and Outlook.
• Must be able to demonstrate superior listening, verbal, and written communication skills.
• Ability to handle high stress situations appropriately.
• Must have a Class 5 driver's license.
• Must undergo a successful criminal records check.

Salary for this position ranges from $39.03/hr-$47.46/hr. plus a location allowance of approximately $3,823 per annum. We offer a comprehensive benefits package which includes health and dental benefits, long-term disability, life insurance, paid sick days and adefined benefits pension plan.

Indigenous Employment Policy - Candidates must clearly identify eligibility status via our online application process in order to receive priority consideration.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

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