Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Moose Jaw; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Canada is looking for a Customer Support Representative fluent in Spanish and English. Responsibilities include providing inbound support, resolving technical issues, and enhancing customer experience. The position offers a salary range of $16-$20/hr with comprehensive benefits, training, and work-from-home options. Candidates must have strong computer skills and at least a year of customer service experience.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Paid training

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.

Responsibilities

• Provide inbound customer support using a call flow guide in both Spanish and English.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Ability to work in a distraction-free environment

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

Why consider this job opportunity

• Salary range of $16-$20/hr, with performance-based incentives
• DailyPay enrollment option allows early access to pay
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and multiple opportunities for career advancement
• Work-from-home flexibility in a supportive and diverse environment
• Engaging company culture with networking opportunities and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide in both Spanish and English
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer experience
• Deliver expert customer experiences with a positive attitude

Qualifications

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Strong computer navigation skills and the ability to work in a distraction-free environment

Preferred Qualifications

• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• Experience with customer service in a remote setting

#CustomerService #WorkFromHome #Bilingual #CareerGrowth #DiversityAndInclusion

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