Customer Service Representative (Remote)

Concentrix - CA; Canada; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading customer service provider in Canada is seeking a talented individual for a remote customer service role. Candidates must have at least one year of customer service experience and a high school diploma or GED. Responsibilities include providing inbound support, resolving technical issues, and documenting information. This role offers a chance to work in a dynamic environment with flexible scheduling.

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduled shifts.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Computer navigation skills

Problem-solving skills

Education

High school diploma or GED

Tools

CRM software

Job description

Overview

Employer Industry: Customer Service Outsourcing

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer satisfaction
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduled shifts
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and a desktop or laptop for testing

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Proficiency in fast-paced multi-tasking
• Previous experience in a remote customer service role
• Familiarity with customer relationship management (CRM) software
• Strong problem-solving skills and a proactive approach

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #WorkFromHome

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