Customer Service Representative (Motivator) - Regina Victoria Square

GoodLife Fitness Centres; Regina; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading fitness organization in Canada is seeking a Customer Service Representative (Motivator). This role includes greeting Members, handling inquiries, and maintaining a welcoming environment. The ideal candidate will have strong customer service skills and knowledge of the fitness industry. This part-time position offers competitive compensation and opportunities for growth.

Benefits

Ongoing training and development

Career advancement opportunities

Competitive Total Rewards Package

FREE Fitness membership

Fun and energetic atmosphere

Qualifications

• Relates well to all kinds of people inside and outside of the organization.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Always helpful to the rest of the team; willing to help others succeed.

Responsibilities

• Greet Members and check them in for their workout.
• Assist Members with questions about the FitFix and Cardio machines.
• Handle incoming calls and resolve Member issues or concerns.

Skills

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of the fitness industry

Excellent written and verbal communication skills

Superior customer service skills

Proficiency in the use of computers

Previous customer service and sales experience

Education

CPR-A & AED Certification

Smart Tan certification

Tools

Customer service software

Microsoft Office Suite

Job description

Overview

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members to ensure their experience with us is always positive and engaging.

Responsibilities

• Be Pleasant and Present with every greeting and interaction.
• Greet Members as they come into the Club and check them in for their workout.
• Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
• Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
• Assist Members on the floor with questions about the FitFix and Cardio machines.
• Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
• Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships/services/products/amenities, etc.
• Handle comments, suggestions and concerns in a courteous and professional manner.
• Provide Fit-Fix Starter sessions for new and current Members.
• Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
• Complete any other tasks required to provide an exceptional experience for Members and guests.
• Complete any required Learning and attend all monthly meetings.

Qualifications

• CPR-A & AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy: Relates well to all kinds of people inside and outside of the organization. Builds appropriate rapport and constructive relationships. Uses diplomacy and tact.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services.
• Team Contribution: Always helpful to the rest of the team; willing to help others succeed.
• Approachability: Easy to approach, warm and patient listener.
• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills; ability to fully understand and embrace company culture
• Proficiency in the use of computers
• Previous customer service and sales experience is an asset

Compensation

Compensation: $15.75 - $17.25

What’s in it for you

• Ongoing training and development to ensure a long and successful career path
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere to come to every day!

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness we are committed to fostering an inclusive accessible environment where all employees and members feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment / interview process (including alternate formats of materials accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself: GoodLife Fitness Fit4Less, canfitpro and GoodLife Kids Foundation positions are posted and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone or text message. Please verify that the person you are communicating with has a valid company address.

Please verify that the person you are communicating with has an @ address.

Experience

Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type

Employment Type: Part-Time

Experience

Experience: years

Vacancy

Vacancy: 1

Salary

Monthly Salary: 15 - 17