Customer Service Representative - Milwaukee Tool

Techtronic Industries North America, Inc.; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A global leader in power tools seeks a Customer Service Representative in Calgary, AB. The role includes delivering outstanding service, performing various customer-facing procedures, and maintaining product knowledge. Candidates should possess effective communication skills, organizational abilities, and a high school diploma. Benefits include competitive salary, health coverage, and retirement savings plan. This position offers growth in a diverse and inclusive environment that values employee contributions.

Benefits

Competitive base salary

Health Benefits Coverage

Registered Retirement Savings Plan with Employer Matching Contributions

Paid time off

Employee discount programs

Employee recognition and incentive programs

Qualifications

• Must possess effective business communication skills, initiative, and organizational skills.
• Outgoing – excels in end-user engagement and conflict resolutions.
• Strong attention to detail and ability to stay organized.

Responsibilities

• Deliver best-in-class service to our customers.
• Perform counter procedures including answering phones and placing orders.
• Maintain monetary transactions and assist with inventories.

Skills

Effective business communication skills

Organizational skills

Strong attention to detail

Outgoing and conflict resolution skills

Team-oriented

Strong computer skills

Education

High school diploma

Tools

Experience with electric tools

Job description

At TTI, people come for the opportunity and stay for the culture!

Customer Service Representative

Techtronic Industries Inc. | Milwaukee®

Full-Time | Permanent | Calgary, AB (Canada)| E1

Job Description

About TTI Canada

Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.

With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.

Job Description

We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre.

The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally.

A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.

What You Will Do

• Deliver best-in-class service to our customers
• Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic
• Maintain monetary transactions, record maintenance, and assist with inventories as required.
• Prioritize in-branch repairs
• Conduct warranty assessments and instant tool replacements
• Showroom merchandising and stock replenishment
• Continuously develop and maintain strong product knowledge

What You Will Bring

• Must possess effective business communication skills, initiative, and organizational skills
• Outgoing – excels in end-user engagement and conflict resolutions
• Strong computer skills
• Strong attention to detail and ability to stay organized
• Team-oriented and capable of working independently
• Experience with electric tools is a strong asset
• High school diploma

What You Will Get

• Competitive base salary
• Health Benefits Coverage, including $500 annual Wellness Program
• Registered Retirement Savings Plan with Employer Matching Contributions
• Paid time off and employee discount programs
• Employee recognition and incentive programs, plus award-winning culture!

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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