Customer Service Representative (CSR)

Pure Lifestyle Inc.; Delta; On-site; CAD 35,000 - 45,000; Full time

Job summary

A consulting sales and marketing firm is seeking an entry-level Customer Service Representative in Metro Vancouver. The role involves engaging customers, researching markets, and handling inquiries. Ideal candidates will have a high school diploma and some experience in customer service. This position offers opportunities for growth and development in a dynamic team environment.

Qualifications

• 1-2 years of experience in a customer service or sales role is highly recommended.
• Should possess a driven mindset and a superior work ethic.

Responsibilities

• Engage in communication with customers directly and educate them on product inquiries.
• Research target markets to identify new and existing customers.
• Attend regular product training sessions.

Skills

Excellent communication skills

Time management skills

Professional demeanor

Tenacity for growth

Education

High School Diploma or equivalent

Job description

Overview

We are a telecommunication-based consulting sales and marketing firm.

We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.

We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's strategic and productive marketing and sales campaigns.

Our next Customer Service Representative (CSR) will be responsible for adequately executing our marketing and sales directives and being the brand’s face and voice.

In addition, we expect our new and energetic Customer Service Representative (CSR) to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.

Responsibilities

• Engage in communication with customers directly, be an expert on all product knowledge, and educate them on their desired product inquiry.
• Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline.
• Communicate the features and benefits of specific products / services based on individualized needs.
• Overturn objections as necessary throughout the sales process and answer questions as they arise.
• Respond in a prompt, effective, and professional manner to all account inquiries.
• Attend regular product training sessions with other Customer Service Representative (CSR) team-mates and upper-level management.

Qualifications

• A High School Diploma or equivalent is required.
• 1-2 years of experience in a customer service or sales role is highly recommended.
• Excellent communication skills, both verbal and nonverbal.
• A tenacity and desire for growth and knowledge.
• A driven mindset with impeccable time management skills and a superior work ethic.
• Positive and professional demeanor while working with other Customer Service Representatives (CSRs) and customers.