Customer Service Representative

Enterprise; Canmore; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading mobility solutions provider is looking for a Customer Assistance Representative Sr in Canmore. This part-time role focuses on providing outstanding customer service in person and over the phone, handling reservations, and managing rental return processes. Candidates should have at least 1 year of customer service experience and a valid Alberta Class 5 drivers license. The position requires availability for three shifts per week, including Saturdays, ensuring customer needs are met effectively.

Benefits

Employee discount

Retirement savings plan

Training and development

Qualifications

• 1+ year of customer service or sales experience in retail or administrative support.
• Must have a valid Alberta Class 5 drivers license.
• Ability to work three shifts per week including Saturdays.

Responsibilities

• Assist customers with reservations and provide information.
• Meet and greet customers in a friendly manner.
• Process rental returns and check-ins.

Skills

Customer service

Sales expertise

Communication skills

Administrative support

Education

High school diploma

Some college preferred

Job description

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location:

• 514 BOW VALLEY TRAIL CANMORE, AB T1W 1N9

This is a part time position that pays $20.50 / hour.

We Offer

• Employee discount
• Retirement savings plan
• Training and development

Schedule: 3 shifts per week between Monday‑Friday: 8:00am‑5:00pm, Saturday: 8:00am‑12:00pm (Rotating).

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent‑A‑Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully‑staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

• Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup job‑related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or above required; some college preferred.
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid Alberta Class 5 drivers license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Must either live in Canmore, or within a maximum 30km radius of Canmore.
• Apart from religious observation, must be able to work the following schedule: 3 shifts per week between Monday‑Friday: 8:00am‑5:00pm, Saturday: 8:00am‑12:00pm (Rotating).
• Must be at least 18 years of age.