Customer Service Representative

Tracey Pether Insurance Agency; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

An insurance agency in Toronto is seeking a Customer Service Representative to enhance client experiences and provide meaningful conversations. Ideal candidates should have 2+ years of customer service experience, possess strong communication skills, and be able to multitask in a fast-paced environment. The role includes building trusted relationships with customers and educating them on insurance coverages. Opportunities for career growth and obtaining a Property & Casualty license are provided.

Benefits

Bonus based on performance

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• 2+ years of experience in customer service, retail, sales, or hospitality.
• Strong verbal and written communication skills.
• Willingness to obtain your Property & Casualty license.

Responsibilities

• Build trusted relationships with customers over the phone, virtually, and in person.
• Educate clients on insurance coverages based on their needs.
• Follow up with leads using the quote program.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Confidence in using technology

Desire to help others

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Are you ready to join a fun and supportive team in a fast-growing industry?

If you’re energetic, driven, and looking for a new challenge, our Desjardins Insurance Agency could be the perfect fit for you!

We are currently seeking a Customer Service Representative to join our dynamic team. This is more than just a job—it’s a career opportunity where your work makes a difference. You’ll help customers protect the things that matter most through meaningful, value-based conversations. We are passionate about providing a top-tier customer experience, and we’re committed to building a culture where your efforts are recognized, and your growth is supported.

What You’ll Do:

• Build trusted relationships with customers over the phone, virtually, and in person
• Educate clients on insurance coverages, taking the time to understand their needs and tailor solutions
• Follow up with leads using our proven quote program to grow the customer base
• Provide support on billing, payments, and policy servicing
• Identify opportunities to enhance coverage and improve the customer experience

What Will Make You Successful:

• 2+ years of experience in customer service, retail, sales, or hospitality
• Ability to multitask in a fast-paced environment
• Strong verbal and written communication skills
• Passion for helping others and a genuine desire to make a difference
• Confidence in using technology and office software
• Willingness to obtain your Property & Casualty license (we can help!)
• Ability to work in-office and ideally live locally

If you’re ready to start a career where your voice is heard, your work is meaningful, and your growth is encouraged, we want to meet you.