Customer Service Representative

CCM Hockey; Montreal; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading sports equipment company in Montreal seeks a part-time Customer Service Representative to enhance customer satisfaction and build brand loyalty. This role involves processing orders, managing customer inquiries, and supporting sales representatives. Suitable candidates must have a college diploma and 2-4 years of relevant experience, with strong knowledge of hockey products as an asset. Bilingual abilities in French and English are required.

Qualifications

• 2-4 years of experience in customer service.
• Strong knowledge of hockey products is an asset.
• Ability to offer superior customer service.

Responsibilities

• Process and track orders via email and phone.
• Manage the order book for accuracy and on-time delivery.
• Handle customer issues efficiently with sales representatives.

Skills

Customer service

Communication skills

Problem-solving skills

Bilingual (French and English)

Education

College diploma in administration or related field

Tools

Microsoft Office (Excel)

Job description

Overview

CCM Hockey is present worldwide, we have offices in Canada, the United States, Sweden, Finland, Germany and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game. Our team's vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront. We aim to unlock the full potential of every CCM athlete from pond to forum by delivering innovation to maximize performance and ignite in them the self-confidence to chase their dream. We’re looking for passionate players who share our core values and will help us become THE industry leader!

At CCM Hockey, we live our values everyday: Authenticity : Standing up for who you are, doing what you mean and what you believe in. Empowerment : Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference. Teamwork : A team that works together always beats a team of highly skilled individual players. Respect : Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company.

PURPOSE

The Customer Service Representative plays a vital role in enhancing customer satisfaction, resolving issues, and building brand loyalty through direct interaction and support. We are currently looking to hire a part-time (22.5 hours/week) employee for a duration of 6 months.

KEY ACCOUNTABILITIES

• Effectively process and track orders. (Via email and over the phone)
• Proactively manage the order book of accounts to ensure accuracy of orders and on time delivery.
• Handle issues in a timely and efficient manner by working closely with the sales representatives and their respective dealers.
• Develop, produce, and analyze various reports on a weekly basis to manage order books (availability, cancellation, allocation reports, etc.)
• Communicate and follow up when required with the distribution center, traffic, product, purchasing, and credit department.

KNOWLEDGE SKILLS AND ABILITIES

• College diploma in administration or related field;
• A minimum of 2-4 years of experience in customer service, hockey retail knowledge is an asset
• Strong knowledge of hockey products an asset;
• Excellent knowledge of Microsoft Office, specifically Excel;
• Ability to offer superior customer service;
• Strong communication skills over the phone and via email;
• Ability to provide solutions and resolve issues;
• Bilingual (French and English).

WHY JOIN THE CCM TEAM?

At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves.

Please note that only retained candidates will be contacted. We respectfully ask agencies to not contact us or send unsolicited applications. We thank all applicants for their interest.

*Please note that the benefits may vary depending on the location and the position. Allunionized employees are governed by the collective agreement.