Customer Service Representative

Tom Burnside - Desjardins Insurance Agent; London; On-site; CAD 40,000 - 50,000; Full time

Job summary

An independent insurance agency in London, ON is seeking a motivated Customer Service Representative to provide exceptional service and support sales objectives. The ideal candidate has sales experience, strong communication skills, and is dedicated to customer satisfaction. This role offers a chance for professional growth within a rewarding environment.

Qualifications

• Sales experience preferred.
• Track record of meeting sales goals.
• Excellent verbal, written, and listening communication.

Responsibilities

• Develop leads, schedule appointments, and identify customer needs.
• Provide prompt, accurate, and friendly customer service.
• Work with the agent to meet marketing goals.

Skills

Sales experience

Interpersonal skills

Communication skills

Problem-solving

Customer service dedication

Multi-tasking

Presentation skills

Education

Property & Casualty license

Job description

Overview

Position: Customer Service Representative - Desjardins Insurance Agent Team Member

Location: London, ON

Type: Full Time

Position Overview : Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Work with the agent to establish and meet marketing goals.

Qualifications

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Successful track record of meeting sales goals / quotas preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Proactive in problem-solving
• Dedicated to customer service
• Ability to multi-task
• Ability to make presentations to potential customers
• Property & Casualty license (OTL license preferred / must be able to obtain)

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.