Customer Service Representative

TEEMA Solutions Group; Clarington; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading insurance brokerage in Ontario seeks a highly-motivated RIBO-licensed Customer Service Representative. You will provide exceptional service and assist clients with their insurance needs. The role requires at least 2 years of customer service experience in a brokerage, strong communication skills, and a positive attitude. Enjoy a supportive company culture and state-of-the-art resources in a vibrant working environment.

Benefits

Training and support

Access to cutting-edge tools

Qualifications

• Minimum of 2 years experience in Customer Service roles in a brokerage environment.
• Experience with insurance company portals.
• Must be from the Durham area to come to the Courtice office.

Responsibilities

• Assist in fostering an energetic and positive working environment.
• Frequently communicate with customers via phone, email, and social media.
• Listen to customers' needs and present possible options.

Skills

Customer service expertise

Strong communication skills

Problem-solving abilities

Reliability

Positive attitude

Relationship building

Education

RIBO license in good standing

Tools

Power Broker

Applied

Job description

At Wellcare Insurance Corp. we are looking for a highly-motivated RIBO-licensed Customer Service Representative to join our team.

We are a full-service brokerage that offers auto, home, business, commercial, and life insurance from a network of trusted insurance partners. We have over 25 years of experience in the insurance industry.

At Wellcare Insurance Corp., it's not just about insurance; it's about building connections, providing exceptional service, and empowering our clients to secure their futures.

Opportunity to work for Canada’s fastest organically growing insurance brokerage.

People-focused company culture.

Tools & Resources - We’re tech-obsessed and proud of it. Our team has access to state-of-the-art tools and resources that are designed to make you work smarter.

Training & Support - We’re serious about supporting you. Whether it’s new tech, mentorship, or on-the-job-training, Wellcare´s head office has everything you need to get growing.

Able to identify and solve our clients changing insurance demands.

Work from office.

Embody our values: Serve others and own it.

Assist in fostering an energetic and positive working environment.

Frequently communicate with customers via phone, email and other social media platforms.

Listen to the customers needs and presents possible options.

Qualifications and attributes:

Must have RIBO license in good standing.

Minimum of 2 years experience in Customer Service roles in a brokerage environment.

2 years experience with power broker, Applied and insurance company portals.

Must be from Durham area to be able to come to the Courtice office.

Reliability.

Enthusiasm, energy and a positive attitude.

A strong desire to educate and build solid relationships with clients.