Customer Service Representative

Third Party CS; Canada; Remote; CAD 40,000 - 50,000; Full time

Job summary

A customer service outsourcing company in Canada is seeking a Customer Service Representative to field client inquiries and resolve issues effectively. The role involves excellent communication skills, multitasking, and a customer-focused approach. Candidates should have prior experience in customer support. Flexible remote work options are available, along with benefits like health insurance and a retirement plan.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Upward mobility into other positions

Qualifications

• Previous experience in customer support or related field.
• Excellent communication over multiple platforms.
• Basic computer skills required.

Responsibilities

• Answer and manage incoming calls and inquiries.
• Assess customer needs and provide solutions.
• Strive to meet personal and team targets.

Skills

Excellent communication skills

Ability to multitask

Customer-focused

Time management skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)