Customer Service Representative

BMO; Burnaby; On-site; CAD 34,000 - 48,000; Part time

Job summary

A leading bank in Burnaby is seeking a part-time Retail Banking Associate with a minimum of 18.75 hours per week availability. The ideal candidate will ensure optimal customer experiences through needs identification, banking service support, and effective communication. Fluency in English, Korean, and Farsi is preferred. Responsibilities include transaction management, customer engagement, and adherence to compliance processes. Competitive salary of $34,750.00 to $47,250.00 and comprehensive benefits are offered.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• No prior experience necessary; a post-secondary degree or certification is desirable.
• Confident in using social media and digital applications.
• Ability to build rapport and connections with customers.

Responsibilities

• Identifies customer needs and initiates referrals.
• Supports customer requests for banking services.
• Welcomes customers and meets their banking needs.
• Contributes to business results and customer experience.
• Follows through on risk and compliance processes.

Skills

Fluency in English

Fluency in Korean

Fluency in Farsi

Strong interpersonal skills

Basic knowledge of specialized sales

Education

Post-secondary degree or certification in related field

Tools

Social media

Tablets

Smart phones

Online tools

Job description

Application Deadline

02/13/2026

Address

3778 Grand Promenade

Job Family Group

Retail Banking Sales & Service

Position Summary

NOTE: Part time role, Minimum of 18.75 hours per week, Candidates should be flexible to work within branch hours and available for 3-5 days per week.
Fluency in English, Korean and Farsi preferred.
This role requires availability from Monday to Saturday.

Key Responsibilities

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and customer inquiries.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Escalates complex or unresolved customer situations to managers as required.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer's experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall customer experience.
• Contributes to business results and the overall experience delivered.
• May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• No prior experience necessary; post‑secondary degree or certification in related field of study is desirable.
• High‑level knowledge of personal, commercial and partner offers, and how each can best serve customers' individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self‑starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills – Basic (in business environment).
• Organization skills – Basic (in business environment).
• Collaboration & team skills – Basic (in business environment).

Compensation

Salary: $34,750.00 – $47,250.00
Pay Type: Salaried

Pay will vary based on factors such as location, skills, experience, education, and qualifications for the role. For part‑time roles, salary will be pro-rated based on the number of hours regularly worked.

Benefits

BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For more details of our benefits, please visit BMO Total Rewards.

About BMO

At BMO we are driven by a shared purpose: Boldly Grow the Good in business and life. We offer inclusive, equitable, and accessible workplaces and recognize that accommodations are available on request.

EEO Statement

We are an equal opportunity employer and welcome all qualified applicants.