Customer Service Representative

Alta Genetics; Alberta; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading genetics company in Alberta is seeking a Customer Service Representative to support dairy accounts through relationship management and operational support. The role requires in-office work, responding to inquiries, coordinating orders, and providing administrative support. Ideal candidates should have customer service experience, strong organizational skills, and proficiency in Microsoft Office. This position significantly impacts reproductive success and herd performance, contributing to the team's meaningful work in the industry.

Qualifications

• Previous experience in a customer service or account-support role.
• Strong verbal and written communication skills required.
• Ability to manage multiple priorities in a time-sensitive environment.

Responsibilities

• Serve as a primary contact for internal teams and customers.
• Respond to inquiries via email, phone, and in person.
• Support order placement and payment processing.

Skills

Customer service skills

Verbal and written communication

Relationship building

Organizational skills

Microsoft Office proficiency

Tools

JDE

PowerBI

Bambora

Job description

Overview

We are seeking a Customer Service Representative who thrives in a fast-paced, customer-focused environment and enjoys being a trusted partner to both customers and sales teams. This role combines relationship management with operational support, primarily serving dairy accounts while coordinating orders, documentation, and communication across internal teams. As a key contributor within the reproductive industry, this position supports time-sensitive breeding cycles by ensuring accuracy, responsiveness, and seamless service. Through close collaboration with sales representatives and reliable account support, the role directly influences reproductive success, genetic advancement, and herd performance. We invite qualified candidates who are passionate about customer service and supporting the reproductive industry to apply and join a collaborative team making a meaningful impact. This position requires in-office work at our Balzac, AB location.

Responsibilities

• Serve as a primary point of contact for internal teams, sales representatives, and external customers
• Respond to customer and sales inquiries via email, phone, and in person
• Support order placement, order fulfillment, and payment processing
• Assist walk-in customers as needed, with increased volume during peak season (February–May)
• Coordinate weekly shipments to sales representatives in Canada and the U.S.
• Work closely with the distribution team to prepare and send required paperwork
• Coordinate and support field inventory cycle counts with sales management
• Perform general accounting-related tasks, including invoicing, A/R inquiries, and payment processing
• Provide administrative support and collaborate with cross-functional teams to ensure smooth operations

Qualifications

• Previous experience in a customer service or account-support role
• Strong verbal and written communication skills
• Proven ability to build relationships with customers and sales partners
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a time-sensitive environment
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Experience with JDE, PowerBI, or Bambora is considered an asset

About Us

As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.