Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial services firm in Wainwright, Alberta, seeks a bilingual Customer Support Representative fluent in French and English. This role offers the opportunity to provide inbound customer support, resolve technical issues, and work from home, providing a competitive salary of up to $20.90/hour. Ideal candidates will have customer service experience and strong multitasking skills in a distraction-free environment. Additional benefits include performance incentives, comprehensive medical coverage, and opportunities for career advancement.

Benefits

Performance-based incentives

Comprehensive benefits

Opportunities for career advancement

Work-from-home flexibility

Supportive company culture

Qualifications

• Must have at least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment is imperative.
• Eagerness to learn new technologies is preferred.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both French and English

Customer service experience

Strong multitasking skills

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Financial Services

Why consider this job opportunity

• Salary up to $20.90/hour
• Performance-based incentives and bonuses
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement and personal development with 80% of managers promoted from within
• Work-from-home flexibility
• Supportive and inclusive company culture with networking opportunities

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong multitasking and computer navigation skills

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Strong computer knowledge
• A desktop or laptop for testing; a work computer may be provided based on the position
• High-speed internet connection (no wireless/hotspots or satellite)

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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