Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for a bilingual customer support representative to assist clients. This remote position offers a base salary up to $20.90/hr, performance incentives, and comprehensive benefits. The ideal candidate is fluent in French and English with at least 1 year of customer service experience. Join us for opportunities in career growth and access to diverse wellness programs.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Employee referral bonuses

Qualifications

• Must speak both French and English fluently.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Base salary up to $20.90/hr, with performance-based incentives
• Opportunities for career advancement, with 80% of management promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
• Paid training and lucrative employee referral bonuses
• Access to diverse networking groups and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must speak both French and English fluently
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Experience in a fast-paced multi-tasking environment
• A desktop or laptop computer for testing; work computer may be provided
• High-speed internet connection (no Wi-Fi, hotspots, or satellite)

#CustomerService #BilingualJobs #RemoteWork #CareerGrowth #FinancialServices

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