Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Glovertown; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Newfoundland and Labrador is seeking a Bilingual Customer Service Representative to provide inbound support. The ideal candidate should be fluent in French and English, with at least 1 year of customer service experience. This role offers flexible work-from-home options, competitive salary up to $20.90/hour, and a comprehensive benefits package. Join a supportive and inclusive company culture focused on personal development and career growth.

Benefits

Comprehensive benefits package

Paid training

Lucrative employee referral bonuses

Opportunities for career advancement

Flexible work-from-home arrangement

Qualifications

• Minimum of 1 year of customer service experience required.
• Open availability for work shifts is necessary.
• Must be able to work in a distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences.

Skills

Fluent in French and English

Customer service experience

Ability to work in a quiet environment

Strong computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $20.90/hour, with performance-based incentives
• Opportunities for career advancement and personal development within the organization
• Flexible work-from-home arrangement
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid training and lucrative employee referral bonuses
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences

What is Required (Qualifications)

• Must speak fluent French and English
• Minimum of 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment

How to Stand Out (Preferred Qualifications)

• Experience with fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• Access to a desktop or laptop for testing and internet connectivity

#CustomerService #BilingualJobs #RemoteWork #CareerGrowth #InclusiveWorkplace

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