Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a Customer Support Representative in Manitoba, Canada. The role requires fluency in both English and Spanish, providing inbound customer support and assisting with technical issues. Offering a base salary of $20/hr, comprehensive benefits, and opportunities for advancement, this position also allows for flexible work hours and work-from-home convenience.

Benefits

Performance-based incentives

Comprehensive medical, dental, and vision insurance

Paid training and generous paid time off

DailyPay enrollment option

Qualifications

• Fluency in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Availability for flexible work hours.

Responsibilities

• Provide inbound customer support in both English and Spanish.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in Spanish

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support (Automotive)

Why consider this job opportunity:

• Base salary of $20/hr, plus performance-based incentives
• DailyPay enrollment option for early access to earned wages
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and generous paid time off
• Opportunities for career advancement with 80% of management promoted from within
• Work-from-home convenience with a supportive and inclusive company culture

What to Expect (Job Responsibilities):

• Provide inbound customer support in both English and Spanish following a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer experience
• Deliver excellent customer service with a positive attitude

What is Required (Qualifications):

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Availability for flexible work hours
• Strong computer navigation skills and a reliable internet connection

How to Stand Out (Preferred Qualifications):

• Experience in a fast-paced customer service environment
• Ability to multi-task efficiently
• Eagerness to learn new technologies and adapt to changes
• Strong problem-solving skills
• Previous experience working remotely