Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking bilingual Customer Service Representatives fluent in Spanish and English. In this role, you'll provide exceptional customer support and assist in resolving technical issues. Enjoy the flexibility of working from home and competitive compensation. Comprehensive benefits are included. Ideal candidates have customer service experience and must work in a quiet environment.

Benefits

Base salary of $20/hr

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option

Qualifications

• Fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Offer additional products and services to enhance customer satisfaction.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Base salary of $20/hr, plus performance-based incentives
• Opportunity for career advancement with a high percentage of internal promotions
• Work-from-home convenience with a supportive team culture
• Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off
• DailyPay enrollment option for early access to your pay
• Engagement in diversity, equity, and inclusion initiatives within the workplace

What to Expect (Job Responsibilities)

• Provide inbound customer support in the customer's preferred language using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer satisfaction
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Access to a desktop or laptop for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

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