Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Representative to support clients remotely from Windsor, Ontario. Candidates should be fluent in English, German, and French, with at least one year of experience in customer service. The role includes assisting customers with technical issues, documenting interactions, and providing a high standard of service. A supportive company culture and a competitive salary of up to $24.56/hour are offered along with performance-based bonuses.

Benefits

Performance-related bonuses

Comprehensive benefits package

Paid training

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet and distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services.
• Deliver exceptional customer experiences.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer skills

Multi-tasking

Education

High school diploma or equivalent

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity:

• Salary up to $24.56/hour, plus performance-related bonuses
• Opportunity for career advancement, 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid training and performance-based incentives
• Supportive company culture with various employee resource groups promoting diversity and inclusion

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or equivalent
• Ability to work in a quiet and distraction-free environment at home
• Strong computer skills and proficiency in multi-tasking

How to Stand Out (Preferred Qualifications):

• Candidates from the Oshawa, ON area are preferred but not mandatory
• Eagerness to learn new technologies
• Experience in a fast-paced customer service environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.