Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada seeks candidates for a customer support position that offers flexibility to work from home. Applicants should be fluent in English, German, and French, and have at least one year of customer service experience. The role involves assisting customers, resolving issues, and providing exceptional service. This position also includes comprehensive benefits and performance-based incentives for its employees.

Benefits

Salary up to $24.56/hour

Opportunities for career advancement

Comprehensive benefits including medical, dental, and vision insurance

Access to DailyPay for early pay options

Engaging company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services as needed.
• Deliver exceptional customer experiences.

Skills

Fluency in English

Fluency in German

Fluency in French

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why Consider This Job Opportunity

• Salary up to $24.56/hour with performance-based incentives
• Opportunities for career advancement and personal development within the organization
• Work from home flexibility, allowing for a convenient work environment
• Comprehensive benefits including medical, dental, and vision insurance, employee assistance programs, and paid time off
• Access to DailyPay for early pay options
• Engaging company culture with networking opportunities and celebrations promoting diversity and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services as needed
• Deliver exceptional customer experiences, ensuring satisfaction

What is Required (Qualifications)

• Fluency in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Candidates located in the Oshawa, ON area are preferred but not mandatory
• Experience in a fast-paced multi-tasking environment

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