Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Ontario is seeking bilingual customer service representatives to provide inbound support and assist customers with technical issues. Ideal candidates will have at least one year of experience, a high school diploma, and strong computer skills. This position offers up to $25 per hour, performance-based incentives, and a flexible work-from-home setup.

Benefits

Comprehensive benefits package

Flexible work-from-home arrangement

Performance-based bonuses

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.

Skills

Fluent in both French and English

Strong computer navigation skills

Problem-solving skills

Excellent multitasking abilities

Education

High school diploma or GED

Job description

Employer Industry: Customer Service (Automotive)

Why consider this job opportunity

• Salary up to $25 per hour, with performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid training and performance-based bonuses
• Access to DailyPay for early salary withdrawal

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience in a remote work environment
• Familiarity with customer service software and databases
• Strong problem-solving skills
• Excellent multitasking abilities
• Previous experience in the automotive industry

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