Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Ottawa is seeking bilingual representatives to provide outstanding support and solutions to customers. The role offers remote work flexibility, competitive pay of up to $25 per hour, and ample growth opportunities as 80% of managers are promoted from within the organization. Ideal candidates will be fluent in French and English, with a commitment to delivering excellent customer service.

Benefits

Salary up to $25 per hour

Comprehensive benefits including medical, dental, and vision

Paid time off and holidays

Continuous training and mentorship programs

Qualifications

• Must be fluent in both French and English.
• Minimum of 1 year of customer service experience.
• Quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products/services to enhance customer experience.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluency in French

Fluency in English

Customer service experience

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

Overview

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

• Salary up to $25 per hour, with performance-based incentives
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off and holidays
• Access to diverse networking opportunities and wellness programs
• Continuous training and mentorship programs to support personal and professional development

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance the customer experience
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• A quiet, distraction-free environment to work from home
• Strong computer navigation skills and a desire to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced customer service environment
• Ability to multitask effectively
• Familiarity with technical troubleshooting for basic issues
• Previous work-from-home experience
• A desktop or laptop suitable for performing online tasks

#Automotive #CustomerService #RemoteWork #CareerGrowth #BilingualJobs

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