Customer Service Representative

HTS Engineering Ltd.; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading HVAC manufacturer in Toronto is seeking a dedicated customer service representative. The role involves providing exceptional service, maintaining customer relationships, and supporting sales through technical assistance and parts identification. Ideal candidates will have a positive attitude, problem-solving skills, and some sales experience. HTS Engineering offers competitive wages, growth opportunities within the company, and a comprehensive benefits package.

Benefits

Competitive wages

Opportunity to grow within the company

Employee recognition awards

Comprehensive benefits package

Qualifications

• Ability to work independently or in a team.
• Strong commitment to providing exceptional customer service.
• Experience in sales or customer service is preferred.

Responsibilities

• Provide exceptional customer service via phone and email.
• Maintain relationships with customers.
• Identify HVAC parts online from suppliers.
• Prepare quotes and orders for parts and equipment.

Skills

Customer service commitment

Positive attitude

Problem-solving skills

Organizational skills

Teamwork

Computer/technical skills

Sales experience

HVAC knowledge

Tools

Microsoft Office Suite

POS systems

Job description

150 Milner Ave, Scarborough, ON M1S 3R3, Canada

Job Description

Posted Wednesday, January 7, 2026 at 5:00 AM

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure theindividualsuccess of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive.

Responsibilities

• Provide exceptional customer service, by taking calls and email.
• Maintain relationships with existing and new customers.
• Identify HVAC parts online from our OEM suppliers from parts lists
• Provide Technical support as needed
• Prepare quotes and follow up
• Work with suppliers to get RMA, credits and/or replacement parts
• Work with accounting to ensure credits are applied to proper accounts
• Work with warehouse to ensure orders are processed
• Track shipment for customers
• Place orders for parts and equipment
• Prepare sales orders and returns into the system
• Place order for approved suppliers for parts and equipment when required

Skills

• Have a positive attitude, take ownership of responsibilities and take pride in contributing to team success
• Ability to work both individually and in a team environment
• Have a high level of commitment to customer service
• Ability to assess situations and people, use discretion to make snap decisions and act with independent judgment and discretion
• Creative and resourceful problem-solving skills
• A self-starter, with a focus on successfully completing projects
• Strong organization/project management skills with the ability to determine priority, manage multiple ongoing competing responsibilities and projects, and ensure projects are delivered on time
• Strong computer/technical skills
• Some sales or customer service experience, particularly retail parts counter, is an asset
• HVAC knowledge or parts counter in another field is an asset,
• Inside sales experience is an asset
• Experience with Microsoft Office Suite and POS systems an asset

Salary Range

$50k-$60k

We Offer

• Competitive wages
• Opportunity to grow within the company.
• Training
• Employee recognition awards

Top benefits or perks

• Company events
• Incentive trips (meeting yearly sales targets)
• Comprehensive benefits package, including health, vision, EAP, and dental insurance.
• Paid time off

As a member of HTS Engineering, you’ll enjoy:

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer.We are committed to a workplace of diversity and inclusion. HTSencourages applications from all candidates that represent the full range of communities across Canada.All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.

150 Milner Ave, Scarborough, ON M1S 3R3, Canada