Customer Service Professional - Bilingual II

IFG International Financial Group Ltd; Halifax; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A top banking institution in Canada is seeking a Customer Service Professional - Bilingual II for a 6-month hybrid contract in Halifax. The role involves managing call volumes and addressing customer needs, with a focus on excellent service and interpersonal skills. The ideal candidate will be bilingual and have previous customer service experience.

Qualifications

• 2-4 years of customer service experience in information centers, retail, or service sectors.
• Proficient with Microsoft Suite (Teams, Outlook, etc.).
• Experience with Salesforce and contact centres preferred.

Responsibilities

• Handle customer service tasks including answering calls and follow-up on insurance files.
• Manage approximately 50 calls per day in an inbound call centre setting.
• Provide prompt, accurate responses about products and services.

Skills

Bilingual in French and English

Interpersonal skills

Customer service skills

Communication skills

Problem-solving skills

Research skills

Education

High School Diploma

Tools

Microsoft Suite

Salesforce

Job description

Pay Rate: $24

Job Type: Contract

Location: Halifax NS

Our client, a top banking institution in Canada, is seeking to hire a Customer Service Professional - Bilingual II for a 6-month contract with potential extension or permanent placement. This role is hybrid, with in-office days on Tuesday, Wednesday, and Thursday at the primary location in Halifax, Nova Scotia, and secondary location in Montreal, Quebec.

Candidate Value Proposition

The successful candidate will have the opportunity to make a meaningful difference by supporting members during critical moments in their lives.

Typical Day in Role

As a Customer Service Specialist, you will handle all aspects of customer service, including answering calls and following up on group insurance files. You will serve internal and external clients with varying levels of complexity, requiring excellent interpersonal, customer service, and communication skills.

- Demonstrate passion for customer service and dedication to meeting client needs by providing prompt, accurate responses about products and services.

- Manage approximately 50 calls per day in an inbound call centre environment.

Candidate Requirements/Must Have Skills:

• Fully bilingual in French and English (read, write, speak)
• 2-4 years of customer service experience in information centers, retail, or service sectors
• Proficient with Microsoft Suite (Teams, Outlook, etc.)

Soft Skills

• Strong problem-solving skills
• Ability to stay calm and professional in a fast-paced, changing environment
• Continuous learner, eager to discover new applications and stay updated
• Technical aptitude with excellent research skills and meticulousness

Nice-To-Have Skills:

• Experience with Salesforce
• Background in Group Benefits
• Experience in contact centres, insurance, or group benefits

Education:

• High School Diploma required
• University or College degree is an asset but not mandatory

If interested, please send your updated resume in MS Word format to [e-mail] with the subject line "Customer Service Professional - Bilingual II". More roles are available at www.ifg-global.com.

For questions, please contact us.