Customer Service/Print Mail Associate

Randstad Canada; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading staffing and workforce solutions company in Toronto is seeking an individual for a customer service role. This is a 12-month contract with the potential for extension. The position involves resolving customer issues, performing quality checks, and managing mailroom responsibilities. Applicants should possess strong communication skills, physical stamina, and experience in customer service. Competitive hourly rate of $22.46 and opportunities for professional growth are offered.

Benefits

12 month contract with strong potential to be extended

Competitive payrate

Professional growth and development opportunities

Qualifications

• Excellent verbal and written communication skills.
• Able to work in a fast-paced environment.
• Physically able to stand, sit, move, squat, and walk during the course of the shift.
• Intermediate use of MS Office, Adobe, and other relevant software.
• 6 months to 1 year experience in a Customer Service environment.

Responsibilities

• Ensure customer issues and escalations are resolved.
• Conduct quality checks on own work.
• Sort incoming mail and distribute to appropriate recipients.
• Maintain record of incoming mail and courier.

Skills

Excellent verbal and written communication skills

Ability to work in a fast-paced environment

Work independently

Intermediate use of MS Office and Adobe

Physically able to lift up to 40 pounds

Education

Minimum High School diploma or equivalent

Tools

MS Office

Adobe

Job description

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? Do you have strong attention to detail? If so, this role may be for you!

The details of this role that will help you decide if it’s the right move for you…

Location: Toronto, ON (Onsite)
Salary: $22.46/Hour
Duration: 12 months (Possibility of Extension)
Global opportunities for professional growth and development

Advantages

• 12 month contract with strong potential to be extended
• Competitive payrate
• Monday to Friday 8:00am to 4:30pm

Responsibilities

General

• Ensure customer issues and escalations are resolved or further escalated as appropriate
• Conduct quality checks on own work to ensure accuracy and required output is to standards
• Adhere to all safety procedures
• Perform backfill duties for absent coworkers
• Perform other duties as assigned by Manager
• Order and replenish consumables, forms inventory and other supplies items as required

Print Responsibilities

• Job intake through email, phone or in person
• Multitask with color, b&w print and finishing equipment
• Schedule print work to meet deadlines and able to change as required. Communicate with customers if there are any issues
• Maintain equipment in working condition: call for service, replace toner and other consumables
• Keep an organized and tidy print shop
• Develop knowledge of print in order to make suggestions on best way to produce items for customers
• Tracking information on print work as required

Mail Responsibilities

• Sort incoming mail
• Distribute mail to appropriate recipients or departments through mail runs and as required
• Maintain record of incoming mail and courier
• Ensure delivery of outgoing mails to courier and post office
• Maintain adequate mailroom supplies
• Check postal rates and weigh outgoing mail
• Process outgoing courier
• Arrange for courier services to deliver packages locally
• Managing and organizing office supplies

Qualifications

• Physically able to stand, sit, move, squat, and walk during the course of the shift
• Physically able to lift up to 40 pounds
• Excellent verbal and written communication skills
• Able to work in a fast-paced environment
• Able to work independently
• Willingness to learn and take direction
• Adhere to all safety procedures
• Perform backfill duties for absent coworkers
• Perform other duties as assigned by Manager
• Please note you must be legally eligible to work in Canada
• Intermediate use of MS Office, Adobe and other relevant software
• Experience: 6 months to 1 year experience in a Customer Service environment
• Education: Minimum High School diploma or equivalent

Summary

If you are interested in the role, please apply online at www.randstad.ca. Qualified candidates will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.