Customer Service Manager — Retail Front End Leader

Walmart Canada Corp; Maple Ridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail corporation located in Maple Ridge is seeking a Customer Service Manager to coordinate front end operations. In this role, you will provide exceptional customer service, oversee transactions, and train staff on procedures. You will ensure compliance with company programs and promote various initiatives. The minimum pay starts at $18.80, determined by relevant experience. This position offers an excellent opportunity for those looking to grow in the retail industry.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and Associate concerns and provide guidance.
• Monitor Front End associates and coordinate breaks.
• Provide training to Associates on systems and procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure EAS systems are functioning to standard.
• Prepare registers for opening and closing daily.
• Promote company-sponsored programs and initiatives.

Job description

A leading retail corporation located in Maple Ridge is seeking a Customer Service Manager to coordinate front end operations. In this role, you will provide exceptional customer service, oversee transactions, and train staff on procedures. You will ensure compliance with company programs and promote various initiatives. The minimum pay starts at $18.80, determined by relevant experience. This position offers an excellent opportunity for those looking to grow in the retail industry.