Customer Service Key Holder

Bass Pro Shops; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent outdoor lifestyle retailer in York Region is seeking a Retail Lead to oversee daily operations in a retail store department. The role involves providing supervision, ensuring customer satisfaction, and managing team members. Candidates should have supervisory experience and a high school diploma. This position offers competitive wages and excellent benefits in a fun work environment.

Benefits

Retail merchandise discounts

Fun work environment

Unlimited career advancement opportunities

Excellent benefits

Qualifications

• Two or more years of supervisory experience in a sales or service environment is preferred.
• Open availability for store opening and closing shifts, including weekends.
• Ability to evaluate customers’ needs and make recommendations.

Responsibilities

• Oversee day-to-day operations of the retail store department.
• Provide supervision and leadership to the team.
• Ensure team members follow all standard procedures.

Skills

Supervisory experience

Customer service

Problem-solving

Education

High school diploma or equivalent

Job description

Summary

Reporting to the Group Sales Manager, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities

• Provide supervision and leadership to the team members of the department, in partnership with the manager
• Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
• Foster the growth and development of team members by training various standard operating procedures and processes
• Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
• Perform administrative tasks related to their assigned department
• Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
• Promote company programs to team members and customers
• Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
• Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist in other areas of the store when business needs dictate

Qualifications

• Two or more years of supervisory experience in a sales or service environment is preferred
• Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
• High school diploma or equivalent is preferred
• Ability to evaluate customers’ needs and make recommendations based on needs
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon re quest during the assessment and selection process.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund