Customer Service Assistant Healthcare At Home Elk HaH - 11477

Penn Highlands Healthcare; St. Marys; On-site; CAD 35,000 - 45,000; Full time

Job summary

A healthcare organization in Ontario is seeking a Customer Service Assistant to provide general office support, answer incoming calls, manage mail distribution, and perform clerical duties. Ideal candidates will have a high school diploma and strong computer skills, with a focus on excellent communication and interpersonal abilities. This role offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Six months to one year of relevant experience and/or training.
• Must be able to multitask and support daily operations effectively.

Responsibilities

• Answer incoming calls and direct them to appropriate associates.
• Manage mail distribution and correspondence.
• Perform scanning, faxing, and filing; handle clerical duties.

Skills

General computer knowledge including Microsoft Office products

Strong organizational skills

Excellent verbal and written communication skills

Exceptional interpersonal skills

Excellent telephone etiquette

Education

High School Diploma or GED

Job description

Overview

Position Summary: Provide general office support with a variety of clerical activities and related tasks. The Customer Service Assistant will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, scanning, faxing, filing as well as additional clerical duties. Requires strong computer skills, attention to detail and ability to multi task. Also calls for flexibility, excellent telephone customer service and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

Responsibilities

• Answer incoming calls and direct calls to appropriate associates.
• Manage mail distribution and flow of correspondence.
• Perform scanning, faxing and filing; handle additional clerical duties as assigned.
• Utilize computer skills to support daily operations and multi-task effectively.

Qualifications

• Education: High School Diploma or GED Required.
• Experience: Six months to one year relevant experience and/or training, or a combination of both.
• Required skills: General computer knowledge including Microsoft Office products; strong organizational skills; excellent verbal and written communication skills; exceptional interpersonal skills; excellent telephone etiquette.

Additional Information

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with federal and state laws.

Requirements are representative of minimum levels of knowledge, skills, and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.